Fire Detection Service Technician

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

• Competitive salary

• Paid vacation/holidays/sick time-

• Comprehensive benefits package including 401K, medical, dental, and vision care –
  Available day one

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• Receive service calls from
  
  Service
  
  Resource Center, including a brief description of equipment/system malfunctions.

• Responsible for contacting customerrepresentativeandascertainequipment/systems problems.

• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.

• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.

• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including Simplex Grinnell.

• Read and interpret blueprints, diagrams, submittals,specifications software/systems, programs,schematic sand operational product manuals.

• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.

• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.

• Obtain customer signature upon completed service call assignment.

• Participate in a scheduled On-call rotation. Help to train or mentor others on the service team.

• Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to ourcustomersyou will provide solutions and outcomes at the time of service

• Perform other duties as assigned.

• This skilled position involves troubling shooting and repairing installed systems. Including panel repair/reprogram, device replacement/repair, resolving low voltage circuit troubles and system testing.

• Organize and effectivelyutilizetechnical resources, information, material, and support toassureefficient execution of all assigned tasks.

• Candidatemustpossessexcellent written/verbal communication and outstanding customer service skills.

• Position involves the programming of fire alarm, security, and access control system panels.

• Experience CCTV and IT and IPnetworksa plus.

• Complete andsubmitall required task-related, activity, productivity, and other documentation in a timely manner.

• On call andafter hoursworkrequiredon occasion at customer need.

• Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities.

• Provide quotes to support recommendations and solutions.

• 1-2plus years’ experience with fire alarm, access control, security intrusion,soundand communications systems

• Must be able to interpret blueprints,diagram sand specifications.

• A good working knowledge of computers is necessary.

• Ability to follow verbal and written instructions.

• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs. Able to work in…