Assistant​/Associate Analyst, Transportation

Job Description:

The Transportation Operations Analyst supports Abercrombie & Fitch’s Direct-to-Consumer parcel network by driving daily carrier operations, performance management, reporting, and continuous improvement initiatives. This role serves as a critical link between transportation operations, carrier partners, distribution centers, finance, and cross-functional stakeholders to ensure a best-in-class customer delivery experience while optimizing transportation costs.

This role is foundational to maintaining a reliable and cost-effective parcel transportation network that supports millions of annual customer shipments. The position helps ensure operational excellence, drives data-based decision making, improves customer delivery outcomes, and supports strategic transportation initiatives across the A&F supply chain.

• Monitor daily parcel carrier performance across North America transportation partners.
• Investigate and resolve transportation disruptions, service failures, late deliveries, and customer-impacting issues.
• Serve as a point of contact for operational escalations with internal stakeholders and external carriers.
• Support peak planning activities and execution readiness for high-volume periods.
• Track carrier service performance, transit times, and delivery commitments.

• Develop, maintain, and distribute transportation performance reporting and dashboards.
• Analyze shipping trends, cost drivers, volume forecasts, and carrier performance metrics.
• Identify opportunities to improve service, reduce transportation costs, and enhance customer experience.
• Perform root cause analysis on operational issues and provide actionable recommendations.
• Support budget planning, forecasting, and carrier financial analysis.

• Partner with carrier account teams to drive operational improvements and issue resolution.
• Participate in recurring business reviews and performance discussions with transportation providers.
• Collaborate with Distribution Centers, Customer Care, Finance, and Supply Chain teams.
• Ensure carrier compliance with contractual and operational expectations.

• Identify manual processes and implement automation opportunities using tools such as Microsoft Power Platform and AI-enabled solutions.
• Document transportation processes, standard operating procedures, and best practices.
• Support testing and implementation of transportation initiatives, system enhancements, and network optimization projects.
• Drive continuous improvement efforts focused on efficiency, scalability, and operational excellence.

• Minimum 2 years of experience in transportation, logistics, supply chain, operations, analytics, or relevant experience.

• Experience working with parcel carriers and transportation networks.

• Background in retail, eCommerce, distribution, fulfillment operations, or relevant experience.

• Continuous improvement and project management experience a plus.

• Strong analytical and problem-solving abilities.

• Advanced Microsoft Excel skills.

• Experience with Power BI, Tableau, or similar reporting tools preferred.

• Familiarity with transportation management, parcel operations, or supply chain systems.

• Ability to interpret large data sets and translate findings into business recommendations.

• Strong attention to detail and sense of ownership.

• Ability to manage multiple priorities in a fast-paced environment.

• Excellent communication and stakeholder management skills.

• Comfortable balancing operational execution with strategic analysis.

• Carrier service performance and delivery experience.
• Operational issue resolution and escalation management.
• Transportation cost…