Customer Experience Solutions Lead
Listed on 2026-10-07
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep -
IT/Tech
HelpDesk/Support, Technical Support
A.O. Smith is seeking a Customer Service Solutions Manager in Ashland City, TN. The role leads the strategy, modernization, and optimization of customer service technologies and the omnichannel experience, partnering with IT, Engineering, Warranty, and Operations to deliver measurable improvements.
The position requires 6+ years in customer service leadership and 5+ years managing CX tech platforms; the team focuses on call centers, automation, and analytics within a hybrid workplace.
This posting is for the Customer Experience Solutions Lead role at
A. O. Smith Corp., based in Ashland City, TN, United States.
We are looking to fill the Customer Experience Solutions Lead position at
A. O. Smith Corp. in Ashland City, TN, United States.
The Customer Experience Solutions Lead role at
A. O. Smith Corp. is now open for applications in Ashland City, TN, United States.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).