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Customer Experience Solutions Leader; Hybrid
Job in
Ashland City, Cheatham County, Tennessee, 37015, USA
Listed on 2026-09-03
Listing for:
A.O. Smith
Full Time
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
A. O. Smith in Ashland City, TN, seeks a Customer Service Solutions Manager to lead strategy and modernization of customer service technologies across contact centers and omnichannel channels.
You will guide a technical support team, partner with IT and operations, and drive improvements in routing, automation, analytics, and customer journeys to deliver superior experiences.
The role emphasizes leadership and process improvement, with hybrid work options and a comprehensive benefits package.
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