Account Executive

• Train dealership personnel on the use of Vitu.

• Meet with dealership management to review processes and procedures pertaining to their DMV paperwork.

• Monitor dealer error rates, active user list, and RIA/Dealer licenses to ensure compliance with DMV's regulations.

• Maintain a strong business relationship with key dealership personnel.

• Provide Vitu/VITU support via phone, chat and email as needed.

• Deliver exceptional customer service and support by being responsive and proactive to customer needs.

• Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.

• Compliance - Ensure that the dealership is following DMV EVR & RIA procedures and regulations by conducting compliance audits.

• DMV Support - The AE will be called on by clients to answer or find the answer to complex DMV issues.

• Navigate a dealer's DMS to ensure that it is calculating DMV fees properly.

• Conduct DMV fee training both in-person and via webinar.

• Serve as the primary point of contact for assigned dealers, resolving issues and complaints swiftly and effectively, ensuring timely solutions and corrective/preventive actions.

• Identify upsell and cross-selling opportunities, pitching them to existing clients, and communicating interests to Sales.

• Experience with Reports of Sale and other related DMV documents for both new and used vehicles
• Experience with DMV accounting and bundle reconciliation
• EVR program knowledge (E-filing)
• Knowledge of DMV regulations pertaining to registration processing
• Experience with Chrome and Firefox configuration and settings
• Able to use various PC programs including Microsoft Word, Excel, and Google Drive.
• Ability to effectively communicate with high level executives, all levels of dealership management and team members.
• Ability to work independently with limited supervision
• Account management in a business to business environment is preferred.
• Travel is required up to 150 miles

Demonstrates expertise in DMV regulations and compliance, with a strong focus on training dealership personnel and providing exceptional customer support. Proficient in account management and identifying upsell opportunities within a business-to-business environment.

• DMV Regulations Knowledge
• EVR Program Knowledge
• Account Management
• Customer Service
• Compliance Audits

• Reports of Sale Experience
• DMV Accounting
• Bundle Reconciliation
• E-Filing
• DMV Fee Training
• DMS Navigation

• Effective Communication
• Problem Solving
• Client Advocacy
• Independence

• DMV Compliance
• Dealer Management
• Customer Support
• Business to Business

• Vitu
• Microsoft Word
• Microsoft Excel
• Google Drive
• Chrome
• Firefox