Customer Service Rep

Position: Customer Service Rep.
Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws.

This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Starting Salary: $15.00/hour

Education Requirements:

• High School Diploma or GED required

Duties & Responsibilities:

• Demonstrate knowledge and proficiency in Pathways Electronic Health Record (EHR) system
• Post daily schedules and verify/audit notes to ensure billing accuracy
• Set up client guarantors and run the client charge input log daily
• Identify and correct errors based on system reports
• Complete additional duties as outlined in the current job description

Experience Requirements:

• Proficiency in general office procedures (typing, filing, etc.)
• Strong computer skills required
• Knowledge of standard office equipment

Special Skills:

• Working knowledge of computer programs including Microsoft Office 365 (including Microsoft Outlook and Microsoft Excel)
• Experience with Order Connect and Avatar EHR preferred
• Strong attention to detail and accuracy in data entry
• Ability to navigate multiple systems efficiently and manage tasks in a fast-paced environment