Function-Lead

Job Summary

• Responsible for leading patient registration operations to ensure compliance, accuracy, and service excellence. Provides leadership in monitoring workflows, supervising staff assignments, and coordinating quality improvement initiatives. Ensures regulatory compliance, revenue integrity, and patient satisfaction through effective oversight of registration processes. Develops and implements staff training programs, performance monitoring, and process enhancements. Collaborates with departmental leadership, clinical staff, and revenue cycle management to achieve operational and financial goals.

• Oversees registration workflows to ensure efficiency, accuracy, and compliance.

• Assigns, monitors, and reviews staff work to maintain service-level standards and patient satisfaction.

• Provides leadership, guidance, and performance feedback to registration representatives.

• Leads quality assurance programs and prepares compliance and performance reports.

• Collaborates with clinical and revenue cycle leaders to align registration processes with organizational objectives.

• Identifies opportunities for process improvement and implements best practices.

• Serves as an escalation point for staff, patients, and clinical partners in resolving complex issues.

• Develops and delivers training programs to ensure staff competency and consistency.

• Supports departmental budgeting, staffing, and scheduling needs.

• Performs other duties as assigned.

Bachelor’s degree

7+ years of experience in patient access, registration, or healthcare customer service, preferably in an emergency department or high-volume setting

An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part-time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

N/A

• Lifting, pushing, and/or pulling objects up to 50lbs: 1. Intermittent (10%-50%).

• Lifting, pushing, and/or pulling objects over 50lbs: 1. Never.

• Standing or walking with objects up to 10lbs: 3. Intermittent (10%–50%).

• Standing or walking with objects up to 25lbs: 1. Never to 2. Occasional (nota regular expectation).

• Sitting at computer workstation for extended periods:
  4. Regular (>50% of the time).

• Risk of back injury from moving, lifting, or positioning patients, equipment, or materials:
  1. Never.

• Repetitive motion:
  4. Regular (>50% of the time) (typing, data entry, scanning).

• Working at heights above 4 feet:
  1. Never.

• Working in confined spaces:
  1. Never.

• Risk of injuries from use of equipment on the job: 1. Rare.

• Job-related travel:
  1. Never to 2. Occasional.

• loud noises:
  2. Occasional (

• Temperature extremes:
  1. Never.

• Hazardous chemicals and fumes including waste:
  2. Occasional (

• Radiation:
  2. Occasional (

• Burns:
  1. Never.

• Cuts/Punctures:
  1. Never to 2. Occasional.

• Bloodborne/airborne pathogens:
  3. Intermittent (10%–50%).

• Recombinant DNA or viral vectors:
  1. Never.

• Combative/violent people:
  3. Intermittent (10%–50%).

• Animal handling (including carcasses): 1. Never.

• Please specify others:
  Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations.

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds. The role also involves frequent standing while performing tasks and frequent walking throughout the work environment.