Patient Experience Specialist

JOB SUMMARY

The Patient Experience Specialist is responsible for providing education to Team Members in outpatient clinical settings. This position is a positive, creative, problem solver who helps drive patient experiences to the 99th percentile through various means. This position interacts with and supports team members and Leaders in demonstrating behaviors that will drive best business outcomes.

• Overall performance rating of below indicated essential job duties:
• Develops and provides education to Team Members & Leaders related to the Patient Experience
• Rounds with Team Members and Leaders and gives feedback and suggestions for raising the Press Ganey Scores
• Leads New Team Member Orientation bi-weekly
• Looks for process improvements and makes suggestions for improvement

• Bachelor’s degree
• Excellent communication skills
• High level of empathy
• Excellent problem solving skills
• Ability to thrive in a fast paced environment
• Proficient in Microsoft Office

• Bachelor’s Degree and 2 years experience working in the healthcare field

• Works indoors in an office/clinic setting
• The noise level is usually moderate

• Constantly required to maintain a stationary position behind a computer.
• Frequently required to move about inside the department.
• Constantly required to communicate telephonically and face to face with colleagues and customers.
• Constantly required to operate a computer and telephone.
• Constantly required to lift and/or move up to 10 pounds.
• Frequently required to lift and/or move up to 25 pounds.
• Occasionally required to lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception