Pharmacy Manager - Store

Pharmacy Manager - Store 06347 at CVS Health

At CVS Health, we transform health care for our customers and create a great workplace. Within our Retail locations, we bring this promise to life daily. Our Pharmacy Managers play a critical role by cultivating a culture of excellence, acting as role models, demonstrating genuine care, and setting the bar for the pharmacy team.

• Live our purpose by helping manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices.
• Oversee pharmacy team during bench shifts, strengthening performance through effective coaching and consistent follow‑up.
• Support safe and accurate prescription fulfillment, following pharmacy workflow procedures and safety guardrails.
• Contribute to positive patient experiences by showing empathy and genuine care, collaborating with the patient’s healthcare team, and proactively resolving insurance or medication issues.
• Offer and deliver immunizations, identifying, engaging, and supporting Pharmacy Technicians to learn to immunize.
• Manage pharmacy inventory, coaching the team on best practices with a focus on protecting cold chain products.
• Conduct new Technician and Pharmacist onboarding, ensuring trainees complete required training and licensure.
• Ensure pharmacy operations comply with state Board of Pharmacy regulations, escalating concerns as needed.
• Partner with the Store Manager to maintain a healthy talent pipeline of cross‑trained colleagues, ensuring timely completion of required training.
• Oversee Staff Pharmacists and District Support Pharmacists, managing performance through observation, feedback, and annual reviews.
• Maintain flexibility for scheduling and business needs, supporting a safe, inclusive, and engaging team dynamic.
• Review business reporting for operational insights and develop action plans.
• Establish a culture of safety, empowerment, and inclusion, encouraging feedback and taking relevant action.
• Maintain relevant clinical and technical skills, actively expanding knowledge to support patients.
• Support access to care and improve patient outcomes through pharmacist‑delivered clinical care such as testing and prescribing services where permissible.
• Understand and comply with all relevant federal and state laws and CVS Health policies, ensuring patient safety, controlled substance dispensing, privacy, and a safe workplace.

• Active Pharmacist License in the state where the Store is located.
• Active National Provider Identifier (NPI).
• Not on the DEA Excluded Parties list.
• 1–2 years of experience as a Pharmacist.

• Regular and predictable attendance, including nights and weekends.
• Ability to complete required training within designated timeframe.
• Attention and Focus
  • Concentrate on a task over a period of time.
  • Pivot quickly from one task to another to meet patient and business needs.
  • Confirm prescription information and label accuracy to ensure patient safety.
• Customer Service and Team Orientation
  • Actively look for ways to help people in a friendly manner.
  • Notice and understand patients’ reactions and respond appropriately.
• Communication Skills
  • Use verbal and written communication to interact with patients and colleagues.
  • Listen actively and ask questions as appropriate, avoiding interruptions.
• Mathematical Reasoning
  • Use math to solve problems, such as determining tablet counts and supply needs.
• Problem Resolution
  • Identify challenging interactions and choose best course of action.
• Physical Demands
  • Be mobile and remain upright for extended periods.
  • Lifts, scans, and bags items up to 20 lbs, frequently up to 10 lbs.
  • Reaches overhead, stretches, and works primarily with fingers.
  • Maintains visual acuity for fine task completion.
  • Expresses ideas orally with accuracy and receives detailed information.
• Team Management and Leadership
  • Lead by example, delegate tasks, and foster a collaborative environment.
  • Motivate team members and apply problem‑solving skills.
  • Adapt to changing circumstances and take ownership.
  • Coach, reinforce, and provide feedback or disciplinary actions as needed.
• Any additional tasks as directed by Supervisor or Manager.