Crisis or Residential Recovery Unit Associate

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws.

This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Pay: $12.50/hour

Job Type: Full-Time

Overview

The Crisis Residential Recovery Unit (CRRU) Associate provides direct support to individuals experiencing behavioral health crises within the CRRU and Children’s Crisis Unit. This role ensures a safe, supportive environment while assisting with daily operations, crisis response, and coordination of client care.

Key Responsibilities

• Monitor clients to ensure safety and well-being in a residential crisis setting
• Support clients with medication self-administration according to established protocols
• Answer and document crisis line and Mobile Crisis calls (Ashland location)
• Accurately complete admission, discharge, and required documentation
• Perform routine safety checks, including vitals and bed checks
• Respond to and assist in de-escalating crisis situations
• Provide transportation for clients to appointments or essential services as needed
• Maintain accurate and timely documentation in compliance with agency standards
• Complete required 40+ hour Crisis Intervention/ASAM training

Required Qualifications

• High School Diploma or GED required
• Ability to pass and complete required crisis/ASAM training
• Strong organizational and documentation skills
• Ability to remain calm and effective in high-stress or crisis situations
• Basic understanding of client care coordination in behavioral health settings

Preferred Skills

• Experience in behavioral health, residential care, or crisis services
• Strong communication and interpersonal skills
• Ability to work independently and as part of a multidisciplinary team
• Familiarity with trauma-informed care and de-escalation techniques

Work Environment

This position operates in a fast-paced crisis residential setting requiring flexibility, responsiveness, and strong attention to safety and detail.