IT Manager

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At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.

Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.

Life is a journey...Own it!

Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals.

Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.

ACU has an exciting opportunity for an IT Manager to join our IT Department in Ashland, KY
. This position will assist the Credit Union by supporting, troubleshooting, operating, maintaining, and optimizing its data systems and network while delivering on the IT Department’s goal of providing technical solutions to business problems. The position will also assist in delivering a world-class banking experience to members both inside and outside the branch. The position requires technical aptitude, communication skills (written, personal, and presentation) along with attention to detail and candidates should exhibit the below skills, traits, and/or qualifications.

• Deliver service in alignment with ACU's Service Standards, Policies and Procedures.
• Participates as a working member of the IT Operations team, providing direct technical support to both internal staff and credit union members.
• Manages service desk, change management, and incident tickets to ensure they are completed in accordance with department guidelines and meet organizational support standards.
• Oversees and performs maintenance, administration, and support of IT Operations systems, including core data processing system, CU network, servers, PCs, laptops, backups, and other technical systems.
• Manages IT equipment inventory life cycle from procurement through disposition, ensuring adequate supplies are on hand to maintain continuous operations and that inventory management systems are up to date.
• Assist in maintenance and administration of the CU network, servers, PC equipment, data processing system, backups, and other technical systems.
• Handle scheduling of IT operations staff to ensure that daily, monthly, and annual processing tasks are properly documented and completed with minimal errors.
• Develop and conduct regular training to build and increase overall knowledge and capability of direct reports and other CU staff when appropriate.
• Assists the IT department in the ongoing implementation, maintenance, and performance of fraud detection and prevention systems as well as security best practices.
• Stays aware of current technology and information security trends to maintain…