Assistant Sales Manager - Ashland

Position

Location:

Ashland, KY 41101

Type:
Full Time

Title:

Assistant Sales Manager

The Assistant Sales Manager is responsible for supporting the Store Sales Manager with driving sales, execution of operational functions, and ensuring excellent customer service is delivered.

• Assist Store Sales Manager in achieving sales goals and objectives
• Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate the team
• Hold self and others to actively participate in sales‑driving activities (customer engagement, sales contests, learning product knowledge, etc.)
• Monitor store labor daily and weekly, adjusting to meet plan or business needs
• Remain informed of Key Performance Indicators (KPIs) for the store, understanding how each is impacting the business daily/weekly

• Provide exceptional customer service by engaging with each customer, equipping yourself with appropriate product knowledge, answering inquiries, and resolving issues
• Train and coach the team to offer the expected level of customer service to drive sales performance
• Handle customer complaints professionally, striving to resolve them promptly and satisfactorily
• Appropriately and timely follow up on customer concerns and inquiries

• Assist in holding the team accountable for performance expectations, especially during MOD shifts
• Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
• Adjust team priorities to meet goals and store initiatives
• Offer on‑spot coaching to team members to correct actions or provide training
• Communicate employee concerns to appropriate leadership promptly

• Take an active role in store staffing through recruiting and interviewing
• Perform orientation and training for new team members as needed
• Be well versed in company expectations for performance management, utilizing resources as needed
• Appropriately coach and address associate performance through a formalized process
• Take an active role in the year‑end employee review process when required

• Remain updated on key sales drives (top styles, hot buys, new products, etc.); know where to find product knowledge resources for personal use and for training the team
• Train team members on merchandise features and selling techniques
• Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines

• Clear understanding and strong execution of shared responsibilities in conjunction with the assigned department of responsibility
• Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or for personal development

• Drive workplace safety with the team, including safe working practices, up‑to‑date emergency procedures, and prompt response/reporting to customer/employee accidents; adhere to company policies regarding business scams
• Perform opening/closing procedures, including accurate safe and register counts, ensuring nightly deposits are correct, maintaining building security outside working hours, prepping team tasks, communication, and zoning as necessary, and ensuring the store is recovered nightly
• Drive compliance for local, state, and federal laws, including state-specific minor compliance, OSHA safety standards, timekeeping requirements, and more

• 2+ years of previous leadership experience, preferably in a retail setting
• Demonstrated motivation and delegation skills, with proven ability to hold team members accountable
• Confident, proactive, and willing to take on workplace challenges
• Ability to multi‑task and change priorities as necessary to keep the team focused on business needs
• Strong verbal communication and the ability to convey important information clearly and effectively
• Quick decision‑making and problem‑solving abilities, especially in customer service
• Ability to read key reporting and learn the company POS system with standard training

• Ability to bend, twist, stoop, stand for extended periods of time
• Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations