Client Care Specialist

Position Summary

We are hiring a Client Care Specialist for our growing team! The Client Care Specialists are essential in the assistance of client care and satisfaction to the rehabilitation program. The Client Care Specialist assists in the orientation and satisfaction of persons served/clients during and after persons served/client admission to the program, and ensures support to Security and Medical departments.

• Acts as a liaison to all areas of persons served/client care, medical staff, admission staff, nursing staff and clinical staff.
• Assists nursing staff during medication passes.
• Ensures general safety and security of campus facilities and grounds by observation and patrolling interior and exterior areas on foot and in a vehicle.
• Monitors video surveillance footage and responds to any security‑related concerns in a timely manner.
• Completes a daily security checklist per shift when assigned.
• Supports daily operations within the facility (clinical groups, meeting attendance, med pass).
• Monitors and maintains a safe recovery environment within the facility and living quarters.
• Directly assists and supports Medical, Admission, Nursing, and Clinical staff ensuring a seamless transition for persons served/clients to and from detox.
• Performs follow‑ups to persons served/client referral sources as directed by supervisor.
• Develops and assists in the ongoing timely preparation of accurate written reports which detail and monitor individual progress against monthly, quarterly and annual goals and will also participate in the presentation of reports when applicable.
• Orient the client upon admission.
• Multitasks with attention to detail.
• Must have the ability to interact with staff and clients in a professional manner.
• Participate in staff and state regulatory training as required.
• Communicate with the applicable departments and assist in ensuring the safety of the persons served/clients.
• Drug screen persons served/clients, aids in self‑administering medication, and measures persons served/client vital signs.
• Adhere to program policies and procedures while maintaining a professional code of ethics.

• High School Diploma or GED.
• Healthcare experience preferred.
• Substance abuse experience preferred.

• Appropriate State and Federal Clearances.
• Valid driver's license required.

ARC full‑time employees enjoy very attractive benefits packages for employees and their families to include health, dental, vision, life insurance, a wide array of ancillary insurance products for life’s needs, 401(k) plan with company matching, and to ensure the work‑life balance – generous paid vacation, sick, holiday and maternity/paternity leave policies.

Addiction Recovery Care, LLC and its affiliated entities are an equal opportunity employer.

ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.