Case Manager, Single Adult Shelter

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Full Time Professional 25 Central Street, Ashland, MA, Ashland, MA, US

3 days ago Requisition

Provide case management services to families placed in Scattered Sites shelter units, shelters, and others referred through the Department of Housing and Community Development. Case Management will include assessment, service plan development, budget development, and making referrals to community-based resources, as well as providing advocacy and crisis intervention. The primary goal is to assist each family to obtain and sustain a permanent housing placement.

A typical caseload consists of 18 to 20 homeless families in emergency shelter.

• Paid Time Off:
  All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&DD and Long-Term Disability for full‑time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost‑sharing program, Dental Plans with Orthodontic Coverage, and Eye Med Vision Insurance available to full‑time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full‑time and part‑time employees.
• Additional voluntary benefits including:
  Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short‑Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

• Perform new placements as assigned, ensuring units are ready, fully equipped/furnished, greeting families, and conducting tours and orientation.
• Complete an intake and needs assessment with each family within 48 hours of placement, covering income, employment, budgeting, behavioral health, nutrition, children’s school/daycare, legal, health, parenting, and daily living skills.
• Establish a respectful relationship with families, meet at least weekly to monitor re‑housing plans as required by DHCD, and document all client meetings and attempted client meetings.
• Perform weekly home visits and safety inspections on apartment units using required forms.
• Work closely with families to identify strengths and develop strategies to address barriers identified through the assessment process.
• Support families by being flexible with scheduling weekly home visits to accommodate work schedules, as pre‑authorized by the direct supervisor or program director.
• Assess, evaluate, document, and report adherence to Uniform Shelter Rules on a regular basis; coordinate all services as required.
• Act as a liaison between shelter and public schools; assist with enrollment in daycare and public schools; provide information about educational activities and recreational activities for children.
• Develop a Re‑housing Plan tailored to the unique needs and strengths of each family.
• Work with families to develop and implement housing action plans.
• Support the goal of housing search and work with a Housing Search Worker to promote successful rehousing, including assistance with obtaining documentation for the HomeBASE application.
• Advocate on behalf of clients and attend administrative hearings, if necessary.
• Assist families in arranging appointments and transportation; provide client transportation to housing‑related appointments as needed.
• Assist families in successfully transitioning to their own housing, referring them to Stabilization and sharing information with the Stabilization worker.
• Maintain up‑to‑date case notes, telephone contact logs, and referrals to community‑based services.
• Document activities and update information in ETO and/or other required databases on a bimonthly basis, including touch points, rehousing plans, and demographic information (including adding new babies to the record).
• Work collaboratively with collateral providers (DCF, DYS, Early Intervention, Legal Services, BHS, etc.) to ensure coordination of services.
• Uphold…