Social Worker, Community Health

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The Town of Ashland is seeking qualified applicants for the position of Social Worker. The Social Worker serves as the primary liaison for Town-wide human services policies and procedures. This position is responsible for acting as a central access point for Ashland residents seeking social services, including referral assistance, crisis intervention, AEF assistance, connection to mental health resources and financial support.

The role involves helping residents identify appropriate resources, providing case management and support, disseminating relevant information, and coordinating referrals. This position requires a level of knowledge of community based resources and social services.

Annual Salary: $65,000 - $75,000

Schedule:

40 hours per week

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Responsible for maintaining and revising protocols and procedures for the human services division.
• Provides comprehensive case management for clients. Makes an assessment of client needs regarding physical and mental health, ability to function; provides care management services to identify appropriate action and options available to the resident in need.
• Works to:
  • Conduct in-home visits, office meetings and phone conversations with residents to identify needs for service and make appropriate referrals for services;
  • Provide case management and support to residents and their family members through mediation and family meetings; maintains accurate and current records of client interactions as well as the resources available to them.
  • Assist residents to apply for services, food stamps, fuel assistance, Medicaid or other assistance.
• Provide follow-up case management for residents that have accessed services or have participated in the Jail Diversion Program.
• Assist with Ashland Emergency Fund (AEF) cases/intakes as needed with case manager.
• Build partnerships with human services agencies in the surrounding area.
• Work with various human services task forces, including serving as the liaison and point of contact for Ashland's Hoarding Task Force, to address social / emotional issues and clutter/hoarding related concerns faced by Ashland residents.
• Works with Town departments, schools, and public safety to ensure that the Town is providing families in need with efficient and comprehensive assistance.
• Assist the team with Food Pantry related needs such as pickup, drop off, orders, walk-ins at the Ashland Food Pantry and covering as needed.
• Identify emerging human services issues.
• Create a referral network for the departments of Youth and Family Services, Elder Services, and Veterans Services.
• Attends professional meetings and classes regarding issues related to the human services department.
• Provides information and education through the Town website, social media, public presentations, and written reports.

The employee works under the direction of the Director of Prevention & Human Services. The employee plans and prioritizes the majority of the work independently, in accordance with standard practices and previous training. The employee is expected to solve most problems of detail or unusual situations by adapting methods or interpreting instructions. Instructions for new assignments usually consist of statements of desired objectives, deadlines or priorities.

Technical and policy issues or changes are discussed with the supervisor. The work is generally reviewed only for technical adequacy and appropriateness of decisions. Methods are not usually reviewed in detail.

Provide guidance and supervision to the Case Manager and Clinical Intern.

The nature of work assures that errors are usually detected in succeeding operations. Consequences of errors, missed…