Case Manager

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The Town of Ashland seeks qualified, experienced, and energetic applicants for the position of Case Manager. Under the Department of Prevention & Human Services and the supervision of the Director & Lead Social Worker, this position will interface with Ashland residents of all ages to assist residents in accessing resources and support. This position is critical to identifying community needs and bridging the department’s delivery of prevention and social services.

This position will support residents with navigating social, emotional, material, financial, or environmental stressors through case management, resource referral, and social support identification.

• Serve as the primary applicant screener and liaison to the Ashland Emergency Fund assisting residents in navigating financial hardship
• Serve as the liaison to the Ashland Food Pantry to ensure a continuum of patron services
• Assist Ashland residents in the application process for SNAP/EBT benefits
• Assist Ashland residents in the application process for Fuel Assistance
• Assist with the implementation of the Holiday Assistance Program and Thanksgiving Meal Program
• Assist with the Ashland’s Hoarding Task Force and Ashland’s Substance Response and Support Team
• Conduct intakes and needs assessments, identify appropriate resources and next steps, and provide follow-up to help residents navigate available services
• Build supportive, professional relationships with residents and serve as an approachable point of contact for residents seeking assistance, information, referrals, or connection to community resources
• Develop and maintain a strong understanding of local, regional, and state community resources and services in order to make appropriate and meaningful connections for residents
• Conduct office and home visits with residents, as appropriate, to assess needs, provide support, and connect residents with resources
• Maintain notes, efficiently complete documentation, and document resident encounters with the department in a timely manner in the My Senior Center  database
• Maintain Prevention & Human Services social media presence as assigned
• Identify innovative ideas and opportunities to respond to unmet resident needs and emerging community needs
• Assist with specialty projects and initiatives facilitated by the department
• Communicate with the rest of the Community Center staff for consultation and support to provide resources to the residents they serve
• Work in collaboration with other Town departments, community organizations, and service providers as needed and requested
• Commit to an LGBTQ+ affirming, multi-cultural competence, anti-racism, and anti-discrimination compassionate atmosphere

A successful applicant will hold a Bachelor’s Degree in Social Work, Psychology, or a Human Services related field;
Master’s Degree in Social Work preferred. Candidates should have 1-3 years of progressively responsible experience in a human service related agency and familiarity with community resources and services in the area. Applicants must have a basic understanding of the mobility, persistence, and significant factors impacted by poverty/low income for children, families, and individuals living and/or struggling with mental illness or substance use/misuse related difficulties.

They should have the ability to express compassion and empathy for those we serve with dignity, maintain confidentiality, and demonstrate effective assessment skills for facilitating intakes, identifying needs, and making referrals.

A successful applicant should have a clear understanding of the…