Funeral and Cemetery Sales Advisor
Listed on 2026-02-18
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Customer Service/HelpDesk
HelpDesk/Support, Customer Success Mgr./ CSM, Customer Service Rep, Bilingual
Benefits
- 401(k) matching
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
Join Our Team as a Family Service Advisor – Make a Difference Every Day!
Are you a compassionate and service-oriented professional looking for a meaningful career? Roberts Funeral Home and Ashland County Memorial Park — the area’s only funeral home, cemetery, and crematory combination—is seeking a Family Service Advisor to join our dedicated team.
Why This Role MattersAs a Family Service Advisor, you will play a vital role in guiding families through important end-of-life decisions with care and expertise. Whether assisting families after a loss, helping them pre-arrange their plans, or answering cemetery-related questions, your work will bring comfort and peace of mind during crucial moments. We offer a wide range of cremation options, ensuring families have personalized choices.
We are a progressive organization that applies the latest technology and CRM tools to enhance our services and stay connected with the families we serve.
- Assist families with cemetery and cremation arrangements after a loss
- Provide exceptional customer service for those seeking information about our cemetery and funeral services
- Educate and guide families on pre-arrangements, pre-funding, and near-need planning
- Support families through our Healing Begins Here program, ensuring they have the resources they need
- Work closely with the funeral home and cemetery teams to provide seamless service
- Engage in community outreach to raise awareness about pre-planning options
- A passion for helping others with empathy and professionalism
- Strong communication and customer service skills
- Ability to educate and guide families through important decisions
- Self-motivated and organized with attention to detail
- Previous experience in sales, customer service, or funeral/cemetery services is a plus, but not required
Serving Families with Personalized Options to Provide Lasting Memories.
If you’re looking for a meaningful career where you can truly make a difference, we would love to meet you.
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