Dispatcher, Customer Service​/HelpDesk

Bonksy Heating & Cooling - Uniontown, OH

Since 1927, Bonsky Heating and Cooling has been a family owned and operated business serving NE Ohio. Our mission at Bonsky is simple, to provide superior service and products at a competitive price. We're committed to 100% customer satisfaction. We install and provide service for all types of heating and air conditioning, including geothermal and boiler service, and offer a fully equipped sheet metal shop.

We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating and air conditioning and electrical systems.

Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?

Then we want to talk to you.

The Dispatcher will work in the Uniontown, OH office with the other Dispatchers and Customer Service Reps. The Dispatcher will handle the day-to-day interactions with the customers and will be a valued player in support of the company's growth.

The Dispatcher is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved.

Responsibilities include the following:

Daily scheduling of field service technicians

Direct interaction with customers in need of service

Answer in-bound calls

Make outbound calls to schedule service and solicit customers for future business

Dispatch technicians to jobs

Helping team members with side tasks

Maintain customer database

Provide BEST IN CLASS customer service

This position is a great opportunity for someone with an interest in operations, customer service, or a future in management.

Candidates must also have the following:

1 - 5 years of customer service experience

Desire to achieve goals, both personal and professional

Hard work ethic and willingness to work OT when necessary

Strong team mentality

Experience in a customer service role where the phrase "customer first" was practiced daily

Experience with Service Titan system is a bonus

Benefits include:

Competitive salary with future bonus opportunities

Medical, Vision and Dental Insurance

Paid vacation and holidays

401K with employer match

Short-term and Long-term disability

Life Insurance

Job Type: Full-time

$50,000 - $60,000 a year

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.