Customer Experience Specialist; Automotive​/Administrative

Customer Experience Specialist

Bill Harris Dealerships | Ashland, Ohio

Hourly rate: $17-$20 per hour, plus overtime and performance bonuses.

At Bill Harris Dealerships, we believe customer service is more than answering phones. Every interaction is an opportunity to create an advocate, solve a problem, and leave someone better than we found them. We are looking for someone with a servant’s heart, a positive attitude, and a genuine desire to help people. Experience in the automotive industry is not required; we can teach skills.

We seek enthusiasm, empathy, and a commitment to delivering exceptional customer experiences.

• Family atmosphere where family comes first
• Open-door leadership and accessible management team
• Team members are treated as valued contributors
• Opportunities for advancement and career growth
• Paid training and ongoing development
• Performance-based bonus opportunities
• Stable, growing organization with multiple career paths

Starting wage: $17‑$20 per hour plus overtime opportunities and performance bonuses.

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Retirement Savings Plan
• Paid Time Off
• Paid Holidays
• Paid Training
• Company-Provided Uniforms
• Employee discounts on vehicle purchases, parts, and service

• Answer incoming customer calls professionally and courteously
• Assist customers with questions, concerns, and appointment scheduling
• Schedule sales and service appointments
• Make outbound follow-up calls to customers
• Respond to website and internet inquiries
• Communicate with customers through phone, email, and text messaging
• Confirm and reschedule appointments as needed
• Maintain accurate customer information and notes in our CRM system
• Coordinate with departments throughout the dealership
• Follow up to ensure customer concerns are resolved
• Track customer interactions and schedule future follow-up communications
• Help create positive customer experiences that reflect our values
• Meet and exceed monthly performance goals
• Assist with additional administrative and customer service duties as assigned

• Positive, upbeat, and professional attitude
• Excellent communication and listening skills
• Genuine compassion and empathy for others
• Strong problem‑solving abilities
• Coachable and eager to learn
• Team‑oriented mindset
• Ability to take ownership and follow through
• Strong computer and organizational skills
• Previous customer service experience preferred but not required
• Prompt and courteous demeanor
• Valid driver’s license

This is more than an entry‑level position. It’s an opportunity to build a career. As a Customer Experience Specialist, you’ll develop valuable skills in communication, customer service, relationship building, technology systems, problem‑solving, and business operations.

• Sales Professional
• Service Advisor
• Business Development Representative
• Media & Marketing
• Administrative & Accounting Support

• Sales Manager
• Service Manager
• Parts Manager
• Customer Experience Manager
• Office Manager
• Media Manager
• Finance & Insurance Manager

• General Sales Manager
• Fixed Operations Director
• General Manager
• Controller
• Dealer Principal

We believe in promoting from within. Many organizations hire managers from outside, but we prefer to develop leaders from within. When you join Bill Harris Dealerships, you’re not simply accepting a job—you're starting a career with unlimited potential. Your growth is determined by your attitude, work ethic, willingness to learn, and desire to serve others. Our mission is to serve with excellence according to our core values in a distinctly different manner that enriches our community.

Bill Harris Dealerships is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to creating an inclusive environment for all employees.