Assistant Director, Business Operations - Recreational Services

Assistant Director, Business Operations
- Recreational Services

Position Title:

Assistant Director, Business Operations
- Recreational Services

Job Description

• Develop, implement, and monitor operating budget for department using Budget Pak, including sport clubs and Student Wellness Team.
• Oversee the tracking and reporting of departmental revenue and expenditures, providing regular financial updates to the Director of Recreation & Wellness.
• Manage and update equipment replacement and capital budget plans for upcoming 15 years.
• Coordinate and analyze departmental reports, including financial reports and program benchmarking to maximize cost efficiency, implement pricing strategies for memberships and services, streamline processes, and recommend improvements.
• Manage processing of all expenditures for the department, including payment request, requisitions, credit card transactions, and payroll for student and non‑student departmental employees.
• Process and track all invoices for department rentals.
• Manage office operations, including, but not limited to, departmental email accounts, supply ordering, scheduling appointments, and filing.
• Address patron inquiries and resolve issues related to membership, facility rentals/reservations, and departmental policies/processes.
• Program, update, and run reports for CSI Spectrum member management software.
• Manage Colleague system with student employee records, door access privileges, and student Rec Center access.
• Approve and input events into the university facility scheduling system, Coursedog.
• Review and edit departmental policies and procedures regularly to ensure compliance with industry standards and safety in all recreational activities and operations.
• Promote and process all memberships, including application development, email/portal/website promotion, data implementation into CSI Spectrum membership management software and background checks for community members.
• Track all revenue through budgets, input into CSI and process departmental deposits.
• Track and run reports for employee membership reimbursement program each semester.
• Enter facility, IT, and marketing tickets as needed.

• Assist with the development, implementation, and management of employee, student, and campus-wide wellness programs and initiatives for the university that promote the 7 dimensions of wellness.
• Market and promote wellness programs, tips, and initiatives, through portal, email, etc.
• Foster employee participation and engagement in wellness activities through targeted communication and outreach.
• Work closely with other departments to ensure an integrated approach to employee wellness.
• Collaborate with external vendors to promote health and wellness discounts and benefits to employees.
• Track and analyze the effectiveness of wellness programs using metrics such as participation rates and feedback surveys.
• Recommend improvements based on data and employee feedback to continually enhance wellness offerings.
• Oversee the operating budget, along with potential grants, ensuring effective allocation, expenditure tracking, and reimbursement processes.
• Ensure Employee Wellness portal page and wellness website are updated and are enhancing employee engagement and campus wide well‑being.
• Oversee Active Workstation program and rotation amongst employees.

• Assist with departmental hiring process for student and non‑student workers, including coordinating all onboarding paperwork and background checks.
• Oversee all staff tracking spreadsheet.
• Interview, hire, train, supervise and evaluate Sport Clubs & Business Operations Intern.
• Work closely with Customer Service Lead to ensure all Customer Service operations are running smoothly and accurately.
• Assist with development and implementation of all‑staff training, specializing in membership and Customer Service Supervisor training, as well as leadership training.
• Communicate with Customer Service staff daily and ensure all membership/pass processes are completed properly.

• Represent the Recreation & Wellness department at special university activities.
• Support retention efforts through…