Quality Assurance Manager

Atlas Bolt & Screw Company LLC As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The Quality Assurance Manager plans, coordinates, and directs the company's quality assurance programs to ensure that raw materials, production processes, finished products, and services consistently meet customer, regulatory, and company requirements. This position leads quality initiatives that support customer satisfaction, operational excellence, continuous improvement, and compliance with established quality standards. The Quality Assurance Manager works closely with Production, Engineering, Sales, and Supply Chain teams to maintain and improve quality performance throughout the organization.

• Manage and oversee the quality of incoming raw materials, purchased components, manufactured fasteners, assemblies, finished products, and production-related services.
• Develop, implement, maintain, and continuously improve quality assurance and quality control processes and procedures.
• Monitor production and inspection processes to ensure compliance with customer specifications, industry standards, and company quality requirements.
• Lead root cause analysis and corrective action activities related to internal quality issues, customer complaints, supplier concerns, and nonconforming products.
• Investigate, document, and coordinate resolution of customer quality complaints and product performance concerns.
• Track, prioritize, and coordinate quality assurance, quality control, automation, and continuous improvement projects.
• Analyze quality performance metrics, inspection data, scrap, rework, and customer returns to identify trends and opportunities for improvement.
• Collaborate with suppliers to address quality issues and improve supplier performance.
• Support customer audits, supplier audits, and quality system audits as required.
• Work with Operations, Engineering, and Production teams to identify process improvements that enhance product quality, efficiency, and customer satisfaction.
• Develop and maintain quality documentation including procedures, work instructions, inspection plans, corrective actions, and quality records.
• Provide timely updates to the Plant Manager and Customer Service Manager regarding quality investigations, supplier issues, production concerns, and expected resolution timelines so accurate Information can be communicated to customers.
• Promote a culture of quality throughout the organization by providing guidance, training, and support to employees at all levels.
• Motivate employees within the Quality Department and across all departments to achieve quality objectives and maintain high standards of workmanship.
• Ensure compliance with applicable safety requirements, customer requirements, and company policies.
• Perform other duties and special projects as assigned.

Directly supervises 2 to 5 employees in the Quality Assurance Department.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Maintains daily communications with Plant Manager and Customer Service Manager. Partner with the Customer Service Manager to ensure customer quality concerns are investigated promptly, communicated effectively, and resolved in a timely manner.

Demonstrates strong leadership, accountability, and integrity. Inspires and motivates employees to achieve quality and business objectives. Builds collaborative relationships across all levels of the organization.

Identifies issues proactively and resolves problems…