Safety Service Dispatcher - Safety Services

Safety Service Dispatcher
- Safety Services

Position Title:

Safety Service Dispatcher
- Safety Services

Job Description

The Safety Services Dispatcher position is under the direct supervision of the Director of Safety Services who reports to the Vice President for Operations and Planning.

• Support the mission, goals and objectives of Ashland University and the department.
• Assist the campus community in a constructive, effective and positive manner.
• Report safety concerns to the director.
• Notify the director of scheduling conflicts.
• Provide immediate follow up with all parties for incidents by conducting and documenting interviews.
• Notify the police for situations requiring their assistance.
• Assist with parking recordkeeping and ticket processing as directed.
• Assist with processing AU Mail Center mailings as directed.
• Maintain a safe, clean, and organized work environment.
• Perform general housekeeping in the office (i.e. vacuuming, dusting, etc.).
• Perform all computer functions (i.e. card access, emergency notification, etc. as directed).
• Monitor security cameras.
• Update manuals as needed.
• Maintain lost and found process.
• Assist supervisors with testing emergency systems and alarms.
• Submit work order as needed.
• Train new employees on dispatch procedures.
• Any other task as directed by supervisor(s).

• Be able to use departmental radios, phones, and computers.
• Possess basic computer skills.
• Possess writing skills to document incidents (create reports and log entries).
• Must be an effective communicator (i.e proper phone and radio etiquette).
• Able to respond to all types of emergency and routine service calls.
• Able to learn basic computer functions and using a computer to document departmental communications.
• Able to handle several tasks at once (multitasking) in a positive and effective manner.
• Applicant must be currently authorized to work in the United States. Ashland University will not sponsor or take over sponsorship for an employment visa.

• Physical Demands

• Must be able to function effectively in stressful situations (i.e. situations involving conflict, medical emergencies, fire alarms, crowd control, etc.).
• Must be able to work in a noisy office environment and monitor scanners and radio traffic.
• Must be able to assist customers walking up to the service window.