Customer Service Specialist

Responsibilities

As a Customer Service Specialist you will complete our award-winning, paid training to learn the skills required to be a successful member of our administrative team. You will use teamwork along with self‑management to build relationships with our customers through a customer‑focused lens and be a key point of contact for both Perma Treat employees and current and potential customers.

You will…

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate.
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer’s privacy and other proprietary information.

• Pay of USD $18.00 to $20.00 hourly
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid Time Off and Paid Holidays
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

• Permatreat is an award-winning brand with over 60 years of industry experience.
• We’re a local brand backed by Rollins Inc., a leading, global company that provides pest control services through its subsidiaries and franchises!
• We take tremendous pride in caring for our employees, customers, and our community. We can’t wait to learn more about you!

As a Customer Service Specialist at Perma Treat, you must possess the following skills/requirements:

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

Permatreat is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer.