Assistant Practice Manager - Ashland

Mission | Empowering healthier lives by making root-cause medicine accessible to everyone.

Vision | Leading a new era of healthcare where root-cause medicine is the standard of care.

Our Company:
At One Peak Medical, we are a team of dedicated caregivers who are passionate about providing exceptional healthcare services. Our mission is to redefine primary care by offering innovative, integrated health solutions aimed at optimizing wellbeing. We seek individuals who share our commitment to innovation and growth and empower our frontline healthcare providers with the latest resources to excel in their roles.

Interested in learning why functional medicine is transforming primary care? Read our white paper on Evidence, Patient Demand, and the Rise of Functional Medicine to explore the research, growing patient demand, and the future of whole-person healthcare.

- A New Era of Primary Care:
Evidence, Patient Demand, and the Rise of Functional Medicine

As an Assistant Practice Manager at One Peak Medical, you are a caregiver at heart — whether caring directly for patients or supporting those who do. Every member of our team contributes to our mission of delivering a unique wellness experience that redefines primary care through innovative, integrated health services focused on optimal health and well-being. You will join a mission-driven organization dedicated to innovation and growth, and to equipping our frontline caregivers with the resources they need to do their best work.

Reporting to the Practice Manager, the Assistant Practice Manager provides the day-to-day, hands-on leadership presence within the clinic and serves as the Practice Manager's primary partner in daily execution — keeping the clinic running smoothly, staff supported, and patients well cared for.

• Successfully manage the day-to-day operations of the clinic, ensuring smooth, efficient, and patient-centered workflows
• Ensure Medical Assistants and Front Desk staff complete all assigned tasks before the end of each shift; enlist help or support to close out any incomplete items
• Partner with and promptly involve the Practice Manager in staff issues, conflicts, or concerns
• Maintain ongoing, open communication with staff and providers — checking in, offering support, and addressing questions or concerns as they arise
• Provide backup coverage and support to the front and back office as needed
• Ensure the front desk maintains an accurate waitlist for any provider booked out two weeks or more
• Ensure all staff receive appropriate breaks and time off in accordance with policy
• Monitor and prevent unapproved overtime, stepping in personally to cover shifts when necessary
• Perform all duties and responsibilities within the EHR/EPM system in accordance with standardized protocols
• Maintain the clinic's office space and facility to a clean, safe, and professional standard
• Ensure Nutrition & Fitness staff and Medical Assistants prepare patient charts at least one day in advance
• Partner with your PM in inventory management and the ordering cycle to assure maximization same store sales (SSS) opportunities in each clinic
• Regularly verify schedule with frequent scrubbing and support ongoing schedule optimization
• Support the Practice Manager in reinforcing One Peak's operational standards and MESS cadence
• Provide coaching, feedback and accountability for performance, engagement and professional growth for your team members
• Perform other duties and responsibilities as assigned

• Embody One Peak's Ways of Working — Lead with Integrity, Do Great Work, One Team One Mission, and Embrace a Growth Mindset
• Hold self and others accountable for measurable, high-quality, timely, and cost-effective results
• Accept responsibility for mistakes and comply with established control systems and rules
• Communicate and work effectively with providers, patients, and staff
• Demonstrate strong emotional intelligence across self-awareness, self-management, social awareness, and relationship management
• Communicate and influence change effectively in both written and verbal form
• Exhibit confidence in self and others; inspire and motivate the team to perform…