Gift Shop Manager

Oregon Headquarters (On Site)

15 S Pioneer St

Ashland, OR 97520, USA

At OSF, we work to expand the transformational power of art and performance. Our invitation to the world is to join us as we cultivate a just and radically inclusive future. We center artists, are refocusing our culture around iterative progress, collaboration, and service, and we seek to create a culture of belonging and inclusion. OSF is striving to be a global entity and ever‑evolving container for the future that responds to the changing tides of our world.

We are committed to collaboration through radically inclusive, accessible, and collaborative practices. We nurture artists and multimodal, multidisciplinary practices and create access to the transformational power of art and performance. At OSF we envision our ecology as human‑centric, financially, and environmentally sustainable and interconnected.

The Gift Shop Manager leads inventory planning, sales analysis, vendor relationships, financial accountability, staffing strategy, and long‑term retail vision while cultivating a welcoming and mission‑aligned shopping experience for all Gift Shop patrons. This position will work collaboratively across departments to align retail goals, organizational alignment, seasonal programming, fiscal goals, and donor/audience engagement initiatives.

• Provide overall management and direction for all Gift Shop operations.
• Develop and implement retail strategies that support revenue growth, customer service engagement, and organizational values.
• Establish seasonal and annual sales goals and monitor progress toward targets.
• Identify trends, opportunities, and challenges through sales reporting and retail analytics.
• Create long‑range purchasing and merchandising plans aligned with audience behavior, productions, and seasonal traffic patterns for buyers.
• Continuously evaluate and improve operational systems, workflows, and customer experience standards.
• Ensure all employment practices comply with federal, state, and local laws and best practices including workers’ compensation, anti‑discrimination, and employee relations.

• Lead all purchasing strategy, oversee production selection and vendor negotiations in collaboration with Finance Department and Gift Shop Buyer.
• Maintain balanced inventory levels through forecasting, trend analysis, and sales performance reviews.
• Oversee inventory control processes including receiving, transfers, returns, cycle counts, and annual physical inventory.
• Analyze product performance and make data‑informed decisions regarding reorder, markdown, and production discontinuation.
• Build and maintain strong relationships with local artisans, vendors, and retail partners.
• Ensure merchandise mix reflects OSF branding, programming, and patron interests.
• Monitor and analyze sales data, labor metrics, inventory turnover, and profit margins.
• Prepare regular sales and operational reports for Director of Operations.
• Develop and manage Gift Shop budget. Adhere to all Financial policies, and procedures.
• Identify opportunities to increase profitability while maintaining quality and guest satisfaction.
• Oversee cash handling procedures and ensure accurate financial reconciliation practices.
• Utilize Square Software reporting systems to support forecasting and operational decision‑making.

• Hire, train, supervise, schedule, and evaluate Gift Shop Assistant Managers and Volunteers.
• Foster a collaborative, inclusive, and donor and customer‑centered team culture.
• Delegate operational responsibilities effectively while maintaining accountability and consistency.
• Provide coaching, performance feedback, and professional development opportunities.
• Ensure staff are knowledgeable about products, productions, events, and organizational initiatives.

• Maintain high visual merchandising and presentation standards throughout retail floor and window displays.
• Ensure exceptional customer service and a welcoming environment for all.
• Collaborate with Marketing, Production, and Development teams on…