Family Coach; Human Services Case Manager Bilingual

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer.

Family Coach (Human Services Case Manager) - Bilingual Spanish Preferred

• Empower families to achieve lasting independence by providing person-centered, strength-based coaching that recognizes each family’s unique goals, values, and capacities and partners closely with ODHS programs, community agencies, and local service providers to ensure equitable access to resources and opportunities for self‑sufficiency.
• Engage families through comprehensive assessments and collaborative goal‑setting to identify strengths, barriers, and support systems and work with adults to create actionable plans that align with their vision for stability and success, supporting their journey toward reducing or ending reliance on public assistance.
• Collaborate with adults to develop individualized coaching and employment plans using a continuum of JOBS activities that emphasize meaningful participation, skill‑building, education, and work experiences to enhance employability and overall family wellbeing.
• Evaluate employability readiness and connect participants to sustainable opportunities by identifying transferable skills, facilitating access to job training and work experience, and making targeted referrals to community partners, using motivational interviewing techniques to inspire confidence and persistence in achieving employment goals.
• Maintain up‑to‑date knowledge of employment services, contractors, and community resources to effectively tailor referrals and supports for families with varying levels of employment readiness, including those re‑entering the workforce, individuals with limited experience, or those with criminal justice involvement.
• Support individuals experiencing domestic violence through crisis intervention and safety planning, ensuring immediate access to resources, emergency funding, and ongoing support, determining program eligibility, issuing grant payments when appropriate, and collaborating with advocacy and community partners to promote safety, stability, and empowerment.

• A bachelor’s degree in a Behavioral Science, Social Science, or a closely related field.
• A bachelor’s degree in any field and one year of human‑services related experience (e.g., work providing assistance to individuals and groups with issues such as economic disadvantage, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing).
• An associate degree in a Behavioral Science, Social Science, or a closely related field and two years of human‑services related experience.
• Three years of human‑services related experience.

• Commitment to equity, inclusion, and person‑centered service, recognizing and honouring the diverse experiences, cultures, and strengths of the families served.
• Experience using motivational interviewing and strength‑based case management to empower individuals and families, focusing on strengths, goals, and self‑determination.
• Ability to take initiative, be self‑motivated, and engage in continuous learning with openness to feedback and growth in a collaborative and innovative environment.
• Strong organisational skills, with the capacity to manage multiple priorities while maintaining accuracy, professionalism, and empathy in a high‑volume, fast‑paced setting.
• Ability to explain complex rules, policies, and processes in an accessible, compassionate manner that preserves dignity, builds trust, and promotes understanding across diverse populations.
• Knowledge of ODHS programmes and community resources, and the ability to coordinate services across multiple systems to ensure holistic and equitable support for individuals and families.
• Experience working with families experiencing poverty, domestic violence, and/or substance use.

• Work takes place in the community, participants’ homes, and the Ashland Self‑Sufficiency ODHS office.
• Schedule:
  
  Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time (PST).
• Frequent local travel to conduct home visits, community visits, and attend trainings.
• Interaction with a wide range of people, some of whom may have experienced trauma and may exhibit emotional challenges.
• May encounter situations that require quick decision‑making to ensure safety of self and others.

• Valid driver’s licence and acceptable driving record required.
• If selected as a finalist, a criminal history and background check will be conducted. Adverse findings may lead to disqualification.
• Applicants must complete the U.S. Department of Homeland Security’s I‑9 form within three days of hire and be verified for U.S. work authorization. The agency does not offer visa sponsorship.