Accounts Receivable Collections Supervisor

Job Details

Location:

Ashland Office - Ashland, VA 23005. Position Type:
Full Time. Job Shift: Day.

Under the guidance of the Controller, the Accounts Receivable Collections Supervisor is responsible for leading the accounts receivable collections team to ensure timely collection of outstanding customer balances while maintaining positive customer relationships. This role oversees collection activities, monitors team performance, develops collection strategies, resolves complex account issues, and ensures compliance with company policies and financial regulations. It also ensures the correct application of customer payments.

• Supervise, coach, and develop the AR team.
• Monitor daily collection activities and ensure collection goals are achieved.
• Review aging reports, prioritize delinquent accounts, and provide reports to the Controller.
• Develop and implement effective collection strategies to reduce outstanding receivables.
• Handle escalated collection issues and negotiate payment arrangements with customers.
• Collaborate with Sales, Customer Service, and Finance to resolve billing disputes.
• Ensure accurate documentation of collection efforts in ERP or accounting system.
• Monitor team productivity, collection effectiveness, and aging trends.
• Recommend accounts for credit holds, write-offs, or legal action when appropriate.
• Ensure compliance with company policies, accounting standards, and applicable regulations.
• Assist with month‑end close activities related to accounts receivables.
• Identify opportunities to improve the AR department and collection process and automation.
• Oversee all routine department activities, such as daily processing and posting of customer payments.
• Conduct credit checks for new or infrequent customers.
• Maintain a working relationship with customers, reconciling any discrepancies that arise.
• Assist various team members and departments with invoice discrepancies.
• Motivate team members to ensure deadlines are met.
• Maintain customer confidence and protect operations by keeping information confidential.
• Maintain a safe and clean working environment by complying with policies, procedures, and regulations.
• Other duties as assigned.

• Oversee the Accounts Receivable team.
• Conduct annual performance reviews of team members.
• Hire, train, and evaluate Accounts Receivable employees.
• Direct assigned tasks.
• Approve timecards and PTO per pay period.

Minimum qualifications and skills:

• Bachelor’s degree in accounting, finance, business administration, or related field (preferred but not required) or 3–5 years’ work experience in the same role.
• Prior supervisory/managerial experience.
• 3–5+ years of Accounts Receivables or Collections experience.
• 1–3+ years of supervisory or team leadership experience (preferred).
• Strong understanding of credit and collections principles.
• Experience with ERP systems or similar.
• Proficiency in Microsoft Excel and Microsoft Office Suite.
• Knowledge of accounting principles and financial reporting.
• Strong leadership and team management skills.
• Customer relationship management.
• Negotiation and conflict resolution.
• Analytical thinking and problem‑solving skills.
• Excellent verbal and written communication.
• Time management and organizational skills.
• Attention to detail.
• Ability to work in a fast‑paced environment.
• Process improvement mindset.
• Exceptional knowledge of the accounts receivable process.
• Maintain a high level of integrity and trust.
• Proficient PC skills using MS Office and other computer programs.
• Excellent presentation, listening, verbal, and written communication skills.
• Able to work independently and/or collaboratively within a team.
• Manage and organize time to meet objectives and deadlines.
• Live and lead by TSR’s values and serve as an example of the best we want to see in our team.
• Interact professionally with customers, vendor partners, sales team and fellow employees.
• Highly motivated to learn and grow – self‑directed and proactive.
• Reliable and responsive.
• Demonstrate honesty, integrity, and conscientiousness.
• Positive attitude.
• Innovative mindset – demonstrate flexibility and problem‑solving skills when met with challenges.