Customer Service Representative

Immediate opportunity for a Customer Care Associate to join a top-notch company experiencing rapid growth!

• Support chain managers in helping to define, grow, and maintain relationships with chain account buyers to proactively define their future needs.
• Leverage ongoing contact with chain customers to support relevant programs/initiatives from Sales and Marketing.
• Assist chain managers with identifying, preparing, and/or documenting chain-account related collateral (e.g., account status, reporting trends, sales presentations).
• Identify and expedite ongoing issues/problems with a given chain, assisting in the planning and coordination of solutions.
• Participate in chain customer meetings as appropriate to ensure awareness, understanding, and involvement in operational issues and potential revenue opportunities.
• Build, maintain, and demonstrate in-depth working knowledge of all technology and/or reports required (e.g., 9ci) to support chain customer requests.
• Monitor and resolve problems, questions, and/or inquiries from customers, drivers, and sales team members regarding chain customer account details (e.g., one-off changes to chain account orders, requests for delivery information, inquiries for relevant documents).
• Triage/send incoming non-chain customer care e-mails/calls/e-inquiries to other parts of Enterprise Business Services (e.g., AP, AR) (e.g., Sales) as appropriate.
• Work collaboratively with other internal team members and chain customers as needed to obtain required information from and share results with appropriate stakeholders.

This is a 6+ month contract-to-hire position in Ashland, VA. Enjoy an onsite work environment.

Visionaire Partners offers all full-time W2 contractors a comprehensive benefits package for the contractor, their spouses/domestic partners, and dependents. Options include 401k with up to 4% match, medical, dental, vision, life insurance, short and long term disability, critical illness, hospital indemnity, accident coverage, and both Medical and Dependent Care Flexible Spending Accounts.

• 1-3 years of experience in a customer care role in a call center environment
• Detail-oriented
• High school diploma

• 3-5 years of experience
• CRM
• Database Query

Must be authorized to work in the US. Sponsor ships are not available.