Customer Service Rep

Benefits Start Day 1 for Full‑time Colleagues

Full‑time colleagues have no waiting period for benefits.

Our CSRs are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic.

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

• High school diploma or GED
• Excellent listening and communication skills
• Pleasant phone voice and ability to be understood on the phone
• Multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure, help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills
• Available to work Monday‑Friday and Saturdays as needed

A career with the Rentokil family can be a professional trajectory filled with opportunity. We reward high performance and promote from within, offering competitive pay and performance incentives.

Full‑time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1.

• Multiple avenues to grow your career
• Training and development programs available
• Tuition reimbursement benefits (for FT colleagues)

• Health benefits including medical, dental, vision, disability, and life insurance

• 401(k) retirement plan with company‑matching contributions

• Vacation days and sick days
• Company‑paid holidays and floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a drug‑free workplace.

Rentokil is committed to complying with all federal, state, and local laws related to the employment of qualified individuals with disabilities.

California residents review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.