Service Writer

• Location 111 South Washington HWY,Ashland, VA, 23005,United States
• Other Compensation Salary commensurate with experience
• Job Category Non-Management
• Employee Type Exempt
• Manage Others No

Contact information

• Name Amber Reed
• Phone
• Email

Service Writer – Join Our Team at Ashland Garage!

Ashland Garage is seeking a motivated, customer-focused Service Writer to join our team in Ashland, VA. This is a full-time position ideal for someone who enjoys working with people, staying organized, and thriving in a fast-paced automotive environment.

As the primary point of contact for our customers, the Service Writer plays a key role in ensuring smooth daily operations, clear communication between customers and technicians, and an exceptional service experience from start to finish.

• Answer incoming calls and assist customers with service inquiries
• Schedule and confirm appointments
• Create detailed work orders and communicate repair needs with technicians
• Provide repair estimates and obtain customer approvals
• Order parts and manage warranty/return processes
• Open and close the shop following established procedures
• Process payments and batch credit card transactions
• Maintain accurate customer records
• Generate basic daily, weekly, and monthly reports
• Follow up with customers to ensure satisfaction and build lasting relationships
• Support a positive, team-oriented work environment

• High school diploma or GED required
• Automotive or service-related experience preferred (not required)
• Strong communication and customer service skills
• Excellent organizational and time management abilities
• Ability to multitask in a busy shop environment
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Basic math skills for estimates and invoicing
• Positive attitude and strong problem-solving

• Ability to lift up to 50 lbs (parts/equipment as needed)
• Ability to stand for extended periods
• Comfortable working in a busy, open shop environment
• Exposure to noise and varying seasonal temperatures

• Medical, dental, and vision insurance
• Optional Health Savings Account (HSA)
• Employer-paid life insurance
• Voluntary life insurance
• Employee Assistance Program (EAP)
• Ongoing training and professional development opportunities
• We are proud to provide a positive, team-oriented workplace with opportunities for long-term growth and advancement.

Ashland Garage is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.