Services Specialist

Description

Job Details

Responsible for performing operational functions related to Payment Services.

• Provide daily support for Payment Services’ functions including wire and ACH, exception processing (NSFs, Non-post), Fed Returns, Unauthorized Paper Affidavits, Bank by Mail, and other such duties as assigned.
• Assist with the development and implementation of necessary training and operational support programs for the Bank and individual departmental units including new employees.
• Assist with corporate and departmental projects.
• Assist with gathering, analyzing, and providing recommendations related to audit documentation, copies and reports as requested.
• Participate in team tasks, including but not limited to: verifying outgoing wires, deposit compliance inquiries, maintenance requests, hunt group calls, and assisting with all other Payment Services inquiries.
• Maintain strict confidentiality of all customer records and personal information. This includes shredding unnecessary documentation and locking/securing work area each day before leaving.
• Responsible for record retention which includes boxing, labeling, scheduling for destruction, etc. according to regulatory and company retention guidelines.
• Stay current in knowledge of software, bank products, rates and regulatory requirements.
• Maintain compliance with and adhere to all state and federal regulations and bank policies and procedures, including, but not limited to Bank Secrecy Act, FACT ACT, Community Reinvestment Act, and EEO/AA/Fair Employment Practices.
• Perform all other duties as assigned.
• In person attendance required.
• Regular, reliable and predictable attendance.

• High School diploma or equivalent
• Deposit Services Experience
• Proficiency on 1 to 2 operational functions within the Payment Services Area

• High degree of detail orientation
• Strong organizational skills
• Ability to work independently with minimal supervision
• Ability to work effectively under stress with high work volume and tight deadlines
• Professional and effective verbal and written communications
• Proficient with MS Office products and departmental systems

In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66%, and “continuous” equals 67% to 100%. However, some duties are performed monthly, annually, or sporadically throughout the year and are essential functions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions of the position.

• Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer
• Continuous visual review of bank documents
• Frequent high stress periods of high volume work with tight deadlines
• Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
• Continuous communication: verbal and written, in-person, phone and electronic

• Office environment with occasional travel to branch locations.
• Low to moderate noise levels