Product Support Specialist - Fire Protection

2 days ago Be among the first 25 applicants

Fast. Accurate. Mission-Critical.

We’re

Fast. Accurate. Mission-Critical.

We’re QRFS—a fast-growing eCommerce company that helps keep people safe and buildings code-compliant. We don’t sell fun stuff. We sell fire protection parts that building managers, contractors, and safety officers need now—because something broke, the fire marshal is on the way, or a facility just failed inspection. When the stakes are high, the right support isn’t a nice-to-have. It’s everything.

That’s where you come in.

This isn’t customer service. This is technical, code-informed, high-urgency problem solving. If you’re someone who loves figuring things out fast, thrives in high-pressure situations, and gets satisfaction from knowing you just saved someone’s day (or deadline), we want to talk.

What You’ll Actually Do

• Be the point of contact:
  Answer calls, emails, and chats from customers who need the right part, yesterday
• Quote with speed and precision:
  Create and follow up on quotes—sometimes within minutes—because time matters
• Spot and solve post-sale issues:
  Package lost? Wrong part? You’ll fix it fast, and fix it right
• Work across systems and teams:
  Juggle product data, orders, tickets, and vendor info—without dropping the ball
• Keep getting smarter:
  Learn our 6,000+ SKUs, notice patterns, and level up your product knowledge every week

• Can explain complex things clearly—especially under pressure
• See a product photo and know what they really meant to ask for
• Love helping people but aren’t afraid to own the sale, not just talk about it
• Prefer autonomy but know when to ask the right questions
• Move fast, stay organized, and take pride in getting it right the first time
• Think fixing a broken process is just as satisfying as solving a support ticket