ECommerce Administrator

Job Details

Location:

Ashland Office - Ashland, VA 23005
Position Type:
Full Time
Salary Range: $40,000.00 - $45,000.00
Shift: Day

Primary role to process and maintain all e-commerce ordering site functionality, user setup, maintenance on existing users, and site catalogs.

• Handles all credit card processing and electronic invoicing to customers.
• Pass on any feedback or suggestions by end users to the appropriate internal team.
• Identify and suggest possible improvements on procedures.
• Provides additional Help Desk support when needed.
• Ability to work evening shift and flexible schedule when needed.
• Maintains customer and end user confidence and protects the company by keeping information confidential.
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations.
• Flexible schedule as work may require after business hours and weekends.
• Other duties and departmental projects as assigned.

• Strong computer skills and the ability to troubleshoot and diagnose problems.
• Familiarity with both PC and Mac hardware and operating systems.
• Working level experience with various business productivity applications such as Microsoft Office, Office
  365, internet browsers and Microsoft operating systems.
• Knowledge and maintenance of printers and ability to manage print servers.
• Experience with network repairs and analysis.
• Education in computer repairs and troubleshooting problems.
• Experience with Active Directory, DHCP, DNS, server roles and services.
• Understanding of IT security concepts including malware remediation using antivirus and endpoint security tools.
• Previous experience in digital marketing or marketplace management, not required but a plus.

• High School Diploma or GED required.
• Minimum of 2 years technical education – Associate’s Degree required.
• Education in Computer Repairs and how to troubleshoot problems (some jobs may require a certain degree).

• 2+ years of experience working in a Help Desk environment.
• 2+ years administration of Microsoft O365 business applications in a Help Desk environment.
• 1+ years of Network LAN/WAN
  
  Experience:
  
  TCP/IP/Subnet, VLAN, Site-to-Site VPN, Remote Management tools.
• 1+ years of Network management/maintenance experience with switches, routers, firewalls, running Ethernet cables.

• Good customer service skills, ability to communicate effectively to help customers and end users fix their issues and feel satisfied with the experience.
• Writing and editing skills to aid in writing and updating manuals.
• Excellent presentation, listening, verbal, and written communication skills.
• Able to work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done.
• Manage and organize time to meet objectives and deadlines.
• Lives and leads by TSR’s values and serves as an example of the best we want to see in our team.
• Able to interact professionally with customers, vendor partners, and fellow employees.
• Highly motivated to learn and grow – self‑directed and proactive.
• Reliable and responsive.
• Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing.
• Possess a positive attitude and sense of humor.
• Innovative mindset – demonstrate flexibility and problem‑solving skills when met with challenges.

Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat. Move self in different positions to accomplish tasks in various environments including tight and confined spaces. Remain in a stationary position, often standing or sitting for prolonged periods. Move from worksite to worksite. Adjust or move objects up to 75 pounds in all directions. Communicate with others to exchange information.

Repeat motions that may include the wrists, hands, and/or fingers. Assess the accuracy, neatness, and thoroughness of assigned work.

This is an office-based environment and at times there will be exposure to the warehouses in our locations.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.