Technical System Operator; SYSOP - Elementary

GENERAL RESPONSIBILITIES

The Technical Systems Operator is part of a work team to provide technology support for a designated school. The major focus of work involves hardware and software installation, technology troubleshooting, and problem resolution for workstation-level equipment including, but not limited to, computers, printers, peripherals, and audio‑visual equipment.

• Provide technical support to students & staff for workstation and network application issues.
• Provide technical support for network and workstation hardware and software.
• Provide Level I front‑line support to assigned school building. May include, but is not limited to: taking directions from technology services, equipment set up, equipment tear down, printer troubleshooting, image ghosting, software installation, hardware installation, etc.
• Create work orders for Level II support and track issues to resolution.
• Maintain accurate inventory of all computer equipment.
• Assist in the development of the assigned school building’s technology supply budget and administer it throughout the year.
• Perform other work as required.

Requires strong focus on providing exceptional customer service and exhibiting a positive attitude in support of Department and School Division goals. Must have clear oral and written communication skills, and the ability to work well with others. Must possess the ability to work independently and as part of a team. Knowledge of standard office procedures, practices and equipment and ability to perform desktop computer startup and shutdown, and load and common application software.

Required: Any combination of education and experience equivalent to graduation from high school. Working experience related to computer hardware/software maintenance.

Preferred: Associates Degree supplemented by at least one year of college study or technical training related to computer support and hardware maintenance.

A comparable amount of training and experience may be substituted for the minimum qualifications.

Location: Assigned School

Work Schedule: 11M - 7.25 Hrs.

Immediate Supervisor: Building Administrator

Paygrade: 9

Salary Scale: Uniform

Special Requirements / Direct/Indirect Reports: Direct Reports - No

FLSA Status: Non‑Exempt

Mandated use of computers, monitors, keyboards, and mice; working with other equipment such as laser printers, handhelds, audio‑visual equipment etc.; handling small fragile electronic components; moving and installing heavy equipment such as computers, monitors, printers, etc. which can weigh as much as 100 pounds; frequent use of telephones; frequent contact with internal and external staff; occasional need to perform urgent tasks to meet organizational deadlines.

Hanover County Public Schools assures Equal Employment Opportunities and equal education opportunities for employees and students as required by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. This job description is intended to accurately reflect the position activities and requirements. However, management and administration reserve the right to modify, add, or remove duties and assign other duties as necessary.

This job description is not intended to be and should not be construed as an all‑inclusive list of the responsibilities, skills, or working conditions of the position.