Operations Manager
Listed on 2026-07-14
-
Management
Operations Management, Regulatory Compliance Specialist
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Operations ManagerRegular Full Time Ashland, VA, US
18 days ago Requisition
Salary Range: $ To $ Annually
Operations Manager
123 Equipment Solutions – A Tech
24 Company
Compensation Range: $105,000 - $120,000
Why Join Tech
24?
At Tech
24, we invest in our technicians so you can focus on what you do best. Here’s what you can expect when you join our team:
- Weekly Pay – Reliable pay, every week
- Fully Equipped for Success – Company vehicle, gas card, uniforms, and phone provided
- Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
- Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1 st of the month following your date of hire)
- Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
- Comprehensive Training Opportunities - Advance your skills through manufacturer certified programs, company training, or a blend of both
- Retirement Planning Made Easy – 401(k) with company match and immediate vesting
- Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources
About the Role:
The Operations Manager is the connective tissue across Tech
24’s multi-site Central Region operations. Based in Ashland and reporting to the General Manager, this person is the operational lead for the Ashland branch while extending their reach across all regional locations to drive consistency, accountability, and performance. This is not a desk role. This person will travel, observe, coach, and implement until every branch is running from the same playbook.
Built on the foundation of the Service Manager role, the Operations Manager takes on an expanded mandate: cross-site process ownership, multi-team leadership, and direct accountability for regional P&L results. This is the stepping stone between branch leadership and the GM seat.
Key Responsibilities:
- Oversee day-to-day branch operations at the Ashland location, including full work order lifecycle management from intake through billing and revenue recognition
- Serve as the operational lead across all Central Region branches, traveling 30-40% within the service area to audit, coach, and drive consistency
- Design, implement, and enforce standardized SOPs, policies, and procedures across all branch locations so operations are scalable and duplicable
- Drive operational metrics including days-to-complete, P&L performance, and utilization across all sites against defined targets
- Provide direct leadership and performance management to branch Service Managers, building their capability and accountability
- Lead, develop, and foster a team culture built on safety, accountability, teamwork, and continuous improvement at every level of the organization
- Serve as the first line of contact for employee relations, functioning as in-house HR support at the branch level and reducing escalations to corporate
- Conduct safety meetings and ensure full OSHA and compliance standards are met across all facilities
- Maintain and grow customer relationships through direct engagement, site visits, and consistent follow-through on service commitments
- Leverage Power BI and GE platforms to monitor regional performance data and make proactive, data-informed decisions
- Set and communicate short-term and long-term goals across the region, reinforcing them in daily operations, stand-ups, and branch visits
- Collaborate closely with Fleet, HR, AP and AR, and vendor partners to ensure cross-functional execution supports operational targets
- Support the hiring and onboarding of technicians and branch staff in partnership with Talent Acquisition
- Conduct ride-alongs and site visits with field staff to maintain customer relationships and support technician development
First 90 Days:
- Learn operations: understand workflow, tools (Power BI, GE), team dynamics, and the full lifecycle of a service order at each branch location
- Earn team buy-in across all sites and begin the culture shift toward accountability, safety, and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).