Guest Experience Supervisor

Job Purpose and Function

Dash In, a Wills Group company, operates an innovative concept focused on an elevated guest experience and high-quality food service. We are building out the Guest Experience (Front of House) team to execute and deliver an exceptional guest experience in a 24/7 retail environment.

The Guest Experience Supervisor supports the Guest Experience Manager to ensure the day-to-day front of house operations run smoothly. Success in this role will include proven success in exhibiting strong customer service and training of all Guest Experience staff.

• Support the Guest Experience Manager in engaging and training a high-performing team of retail associates that deliver an outstanding guest experience 24/7.
• Ensure the Front of House operates smoothly and associates have the tools and resources needed to provide a Remarkable experience to guests in the store.
• Proactively approach guests, assist, and answer any questions they have.
• Promptly respond to assist associates to meet guest needs quickly and efficiently.
• Monitor customer flow and maintain open registers as necessary to provide a “no‑wait” experience.
• Maintain Dash In Brand Standards including high levels of guest engagement, a clean facility, a safe environment, and adherence to all operational guidelines.
• Effectively communicate with the Guest Experience Manager on needs including ordering and inventory.
• Complete work activities under the direction of the Guest Experience Manager and, as needed, the General Manager or Sr. General Manager.
• Carry out additional duties as assigned.

• High School Diploma or equivalent (GED); alternatively, willingness to complete an employer‑paid GED program.
• Minimum of 1 year in a supervisory or management position in a customer service or retail environment.
• Ability to multi‑task and problem‑solve.
• Ability to use technology including POS software.
• Strong guest‑focus with excellent people skills.
• Ability to perform essential functions of the role; reasonable accommodations will be made for qualified individuals with disabilities.

• Active Serv Safe Certification (preferred).

• Adapting and responding to change.
• Working with people.
• Delivering results and meeting customer expectations.
• Deciding and initiating action.
• Persuading and influencing.

A full‑time employee may work up to 40 hours per week, with occasional overtime approved to meet business demands. The primary location will be the Dash In store where the associate is hired. No off‑site travel will be required. Training will be conducted onsite at the store where the employee is hired.

The Wills Group is committed to providing equal employment opportunities and fostering an inclusive workplace for individuals with disabilities. In compliance with the Americans with Disabilities Act (ADA), we ensure that all qualified individuals are given the necessary accommodations to perform the essential functions of their roles. Reasonable accommodations can be discussed during the hiring process.

• Financial Well‑being: 401(k) match (currently 7%), health savings plan, and financial planning.
• Physical Well‑being:
  Comprehensive health, vision, and dental plans.
• Paid Time Off:
  Vacation, sick, personal, community engagement, and parental leave for new parents.
• Work/Life Balance:
  Employee Assistance Program and family life planning.
• Exclusive Discounts:
  Discounts on theme parks, Broadway shows, concerts, travel, shopping, dining, and wellness services.
• Education and Development Opportunities: 100% tuition reimbursement and robust development programs.
• Competitive Salary:
  Competitive pay matched to the DC Metro area.

Wills Group is an equal opportunity employer. Wills Group does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need.