Assistant Manager

Caring for our community starts with you. Join a team that believes everyone deserves care.

Candidates must reside within North Lakes' service area at the time of hire and maintain residency throughout employment.

The Assistant Manager will be a resource to the Clinic Manager, Director and Operations team for implementation and sustainability of workflows as part of the clinic leadership team. Will also be responsible for clinical work and performance management of direct reports as well as staffing, engagement and retention of staff. Direct reports include front-end and clinical support staff. Will develop a communication tool to ensure all workflows, directions and processes are documented, shared with staff and adhered to.

• Ensures that patients are receiving the best possible customer service experience.
• Works with other departments to ensure appropriate and adequate staffing and resources for staff to fulfill the functions of their job.
• Functions in a clinical working role as appropriate.
• Stays current on changing policies and procedures and effectively communicates these changes to staff.
• Audits processes and holds staff accountable to established policies and procedures.
• Oversees staff and performs tasks related to supervision; including functions such as hiring, training, orientation, staff scheduling, performance management, and daily operations.
• Prepares and manages the department’s budget.
• Orders supplies and maintains adequate inventory of supplies.
• Partners with the clinic leadership team to support initiatives and projects within the clinic.
• Attends management meetings and related trainings.

Bachelor’s degree in healthcare or related field preferred. Two+ years of supervisory experience or two years clinical work experience preferred; or equivalent combination of education and experience.

Experience with:

• Google and Microsoft Office applications
• Electronic Medical Record applications

• Medical and dental insurance
• Employer paid group term life and disability
• Employer contribution toward Health Savings Account
• Flexible Spending Accounts
• Paid Time Off (PTO), Paid Holidays and Paid Leave Bank
• 403(b) with a 4% employer match

• Vision Insurance
• Supplemental Life, AD&D and Disability
• Health and Wellness reimbursement program
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Partner of HRSA/NHSC loan repayment program

Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness.

North Lakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

All offers of employment are contingent upon successful completion of a criminal background check and references.

At North Lakes Community Clinic
, our organizational competencies highlight the behaviors and values that guide how we work and provide a shared foundation for performance, development, and growth throughout an employee’s career with us.

Mission Driven - Advances the organizational mission, vision and values in executing job duties.

Customer Service - Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.

Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.

Creativity - Generates new ideas, supports change, provides innovative solutions, solves problems…