Technical Service Representative-Coatings

Required Education and Experience

• Bachelor's degree (BS/BA) in an appropriate field of science or engineering (Chemistry or Chemical Engineering preferred)
• 3+ years of experience in pigment dispersions, paint technology, or coatings applications, or commensurate experience
• Direct colorant and/or paint formulation experience, or specific base chemistry experience (water, solvent, 1K, 2K, epoxy, urethane, acrylic, enamel, alkyd, etc.)

• Academic background in coatings chemistry, polymer chemistry, surfactant/additive technology, or rheology
• Power BI knowledge
• Experience with business ERP systems

• Demonstrated problem‑solving ability and capacity to manage multiple projects simultaneously
• Basic commercial understanding of business and customer priorities
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Proven computer skills in Microsoft Word, Excel, and Power Point
• Ability to generate and work with Excel models while implementing new business enterprise systems
• Ability to work effectively in a close team environment
• Ability to travel to provide on‑site customer support as deemed necessary by the Technical Service Manager, Coatings, or Business Director, Coatings
• Ability to communicate technology in terms of value‑added features and benefits
• Ability to prepare exhibits, specimens, and presentations that illustrate key characteristics

• Comply with safety rules and regulations; attend safety meetings and training; inspect work areas for hazards or deficiencies; report injury, illness, and environmental incidents
• Design, plan, and execute project elements in the laboratory and in customer plants and laboratories to meet customer requirements and expectations
• Perform benchwork necessary to convert opportunities or resolve issues
• Provide timely communication and maintain record‑keeping at every stage of a project, including progress reports, updates, call reports, electronic laboratory notebook entries, and tracking of project milestones reached or missed
• Support and participate in ISO 9000 Business Management System and Health, Safety, and Environmental processes
• Comply with the quality nonconformance process for handling customer complaints and the Quality Management System, including resolving complaints through 8D Root Cause Analysis and other methodologies
• Determine specification requirements for materials used in or resulting from research and development
• Provide on‑site customer support as required by the Technical Service Manager, Coatings, or Business Director, Coatings
• Participate in planning processes, including fiscal year tactical plans, budgetary expenses, project objectives, timelines, and technology development guidelines to address market‑specific needs
• Establish safe chemical hygiene practices and procedures related to additive systems employed
• Communicate technical information in terms of value‑added features and benefits aligned with project objectives
• Prepare exhibits, specimens, and presentations illustrating key characteristics
• Perform additional tasks and duties as assigned by the Supervisor or Manager

• Laboratory environment
• Customer Plant environments

This is a great opportunity to begin a career with a Houston based company that has over 50 facilities and offices across 6 continents.