Technical Service Representative-Coatings

Job description:

Required

Education and Experience

- Bachelors degree (BS/BA) in an appropriate field of science or
engineering (Chemistry or Chemical Engineering preferred)

- 3+ years of experience in pigment dispersions, paint technology, or
coatings applications, or commensurate experience

- Direct colorant and/or paint formulation experience, or specific
base chemistry experience (water, solvent, 1K, 2K, epoxy, urethane,
acrylic, enamel, alkyd, etc.)

Preferred

Education and Experience

- Academic background in coatings chemistry, polymer chemistry,
surfactant/additive technology, or rheology

- Power BI knowledge

- Experience with business ERP systems

General Requirements

- Demonstrated problem-solving ability and capacity to manage multiple
projects simultaneously

- Basic commercial understanding of business and customer priorities

- Excellent written and verbal communication skills

- Strong interpersonal skills

- Proven computer skills in Microsoft Word, Excel, and Power Point

- Ability to generate and work with Excel models while implementing
new business enterprise systems

- Ability to work effectively in a close team environment

- Ability to travel to provide on-site customer support as deemed
necessary by the Technical Service Manager, Coatings, or Business
Director, Coatings

- Ability to communicate technology in terms of value-added features
and benefits

- Ability to prepare exhibits, specimens, and presentations that
illustrate key characteristics

Essential Functions

- Comply with safety rules and regulations; attend safety meetings and
training; inspect work areas for hazards or deficiencies; report
injury, illness, and environmental incidents

- Design, plan, and execute project elements in the laboratory and in
customer plants and laboratories to meet customer requirements and
expectations

- Perform benchwork necessary to convert opportunities or resolve
issues

- Provide timely communication and maintain recordkeeping at every
stage of a project, including progress reports, updates, call
reports, electronic laboratory notebook entries, and tracking of
project milestones reached or missed

- Support and participate in ISO 9000 Business Management System and
Health, Safety, and Environmental processes

- Comply with the quality nonconformance process for handling customer
complaints and the Quality Management System, including resolving
complaints through 8D Root Cause Analysis and other methodologies

- Determine specification requirements for materials used in or
resulting from research and development

- Provide on-site customer support as required by the Technical
Service Manager, Coatings, or Business Director, Coatings

- Participate in planning processes, including fiscal year tactical
plans, budgetary expenses, project objectives, timelines, and
technology development guidelines to address market-specific needs

- Establish safe chemical hygiene practices and procedures related to
additive systems employed

- Communicate technical information in terms of value-added features
and benefits aligned with project objectives

- Prepare exhibits, specimens, and presentations illustrating key
characteristics

- Perform additional tasks and duties as assigned by the Supervisor or
Manager

Working Conditions

- Laboratory environment

- Customer Plant environments

Qualifications:

Required Education and Experience

• Bachelors degree (BS/BA) in an appropriate field of science or engineering (Chemistry or Chemical Engineering preferred)
• 3+ years of experience in pigment dispersions, paint technology, or coatings applications, or commensurate experience
• Direct colorant and/or paint formulation experience, or specific base chemistry experience (water, solvent, 1K, 2K, epoxy, urethane, acrylic, enamel, alkyd, etc.)

Preferred Education and Experience

• Academic background in coatings chemistry, polymer chemistry, surfactant/additive technology, or rheology
• Power BI knowledge
• Experience with business ERP systems

General Requirements

• Demonstrated problem-solving ability and capacity to manage multiple projects simultaneously
• Basic commercial understanding of business and customer priorities
• Excellent written and verbal communication skills
• Strong interpersonal skills
• Proven computer skills in Microsoft Word, Excel, and Power Point
• Ability to generate and work with Excel models while implementing new business enterprise systems
• Ability to work effectively in a close team environment
• Ability to travel to provide on-site customer support as deemed necessary by the Technical Service Manager, Coatings, or Business Director, Coatings
• Ability to communicate technology in terms of value-added features and benefits
• Ability to prepare exhibits, specimens, and presentations that illustrate key characteristics

Why is This a Great Opportunity:

This is a great opportunity to begin a career with a Houston based company that has over 50 facilities and offices across 6 continents.