Service Representative – Child Support
Listed on 2026-09-12
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Government
Government Administration
Ashtabula County Dept. of Job & Family Services
Job Classification:
Service Representative – Child Support
Department:
Ashtabula County Job & Family Services
Under general supervision of the Case Manager Supervisor–CSEA, the CSEA Service Representative is responsible for conducting independent field investigations of complaints and/or interviewing the absent parent and recipients to enforce/modify cases; serves as Records Custodian for court hearings. Demonstrates regular and predictable attendance.
Minimum Qualifications:Completion of secondary education or equivalent (high school diploma or GED); related experience and/or training preferred; or any equivalent combination of education, experience, and/or training which provides the required knowledge, skills, and abilities.
Knowledge of- County, Department, and Division goals and objectives;
- County, Department, and Division policies and procedures;
- personnel rules and regulations; government structure and process;
- ODJFS computer systems; state and federal regulations;
- Ohio Revised Code (applicable sections); public relations; customer service; office practice and procedures; children/social service laws and/or regulations; case management; social services policies, programs, rules, and regulations.
deal with many variables and determine specific action; define problems, collect data, establish facts, and draw valid conclusions; read, copy, and record figures accurately; develop and maintain effective working relationships;interpret a variety of instructions in written, oral, picture, or schedule form; maintain accurate records; exercise independent judgment and discretion; communicate effectively; maintain confidentiality; resolve complaints from public; handle sensitive inquiries from and contacts with officials and general public;
add, subtract, multiply, and divide; prepare routine correspondence; prepare accurate documentation; compile and prepare reports; travel to and gain access to work site.
Category Ashtabula County Dept. of Job & Family Services Status Open Posted August 13, 2026 Closing Open Until Filled
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