Licensed Social Worker

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments.

Reserve Care operates in celebration of the individual worth of each life, we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end‑of‑life care and support effective grieving.

We believe that our success starts with our greatest asset: our employees! We live our shared core values in everything we do.

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.

We have a passion for purpose driven work! Do you?

In collaboration with the transdisciplinary team, the Navigator Social Worker provides and/or facilitates the acquisition of economic, social and emotional support services to Navigator patients and their families. This position is responsible for psychosocial consultation to other agency personnel and transdisciplinary team members, referrals to outside agencies, and provides direct services to patients and their families. The Social Worker maintains complete and accurate patient records following established Hospice of the Western Reserve standards of documentation practice and regulatory and licensure requirements.

• Follows up and interacts with patients/families/caregivers and employees in a courteous and professional manner always
• Participates in the transdisciplinary Navigator Support service team and provides direct, critical psychosocial support to patients and families
• Uses professional background and skills to assist the team and facilitate patient/family meetings.
• Assists team, attending physicians, staff, patients and families in the clarification of treatment goals and the plan of care.
• Completes arrangements as needed for patient/family/caregiver satisfaction
• Performs advocacy and oversight of services based on patient self‑determination to assure patient and family satisfaction
• Assists patient and family with placement arrangements
• Facilitates formal and informal meetings regarding patient and family communication and decision making.
• Coordinates team efforts with appropriate hospital, hospice, and/or facility departments to ensure care coordination, smooth discharge planning and/or transition to appropriate services. May assist in development of care transition model for patients
• Assesses patient/family social and emotional factors and the need for acquisition of economic support to estimate their capacity and potential to cope with an advanced serious illness
• Develops and implements the plan of care based on a thorough psychosocial assessment and consultation with team members
• Provides counseling services to the patient and family experiencing emotional, social and economic conflict
• Provides support and education to patients and their families in relation to anticipatory grief
• Documents patient care following established Hospice of the Western Reserve standards of documentation practice
• Participates in the development and review of appropriate protocols and processes that support appropriate referral and consistent care
• Adheres to established Western Reserve Navigator policies and procedures and all regulatory and legal requirements and practices within the NASW Code of Ethics
• Participates in developing and implementing appropriate measures of patient care outcomes, quality and satisfaction
• Consistently follows all departmental and organizational protocols and practices to ensure service excellence is achieved with both internal and external customers, and that boundaries within the scope of practice are not exceeded
• Actively participates in meetings at the individual, group and organizational levels, internally and externally to achieve desired outcomes
• Works collaboratively with the transdisciplinary…