Case Manager

Overview

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values—people first, striving for excellence, and a can‑do mindset—then Signature Health is the best place for the next step in your rewarding career.

• Medical, Dental, Vision, 401(k) match, Health Joy – a no‑cost medical and mental health online resource available Day 1
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Professional Development Support

Full‑time

Reporting to the Supervisor and Manager, Behavioral Health Services, the Qualified Mental Health Specialist (QMHS) will be key in the development and execution of client treatment plans. You will provide clients and their families with ongoing community support resources, including transportation for access to identified resources. The QMHS acts as an outstanding subject‑matter expert related to client needs and will foster positive relationships with all clients, their families, and Signature Health team members.

• Diligently develop, prepare, and present treatment program work material to clients.
• Plan, coordinate, and provide reliable transportation to clients to access identified resources as part of their treatment plans.
• Maintain clear communication and professional boundaries with all clients.
• Act as a subject‑matter expert and provide support in accessing and developing a sober support network.
• Collaborate effectively with a client’s treatment team.
• Create an outstanding experience for both adult and child clients (SMD/SED, CD/Dual DX) by identifying support needed in educational, medical, vocational, housing, and daily living skills areas, resulting in clients being successful in their communities.
• Encourage, monitor, and follow up on client engagement and participation in all treatment plan activities.
• Serve as a liaison with inpatient units.
• Maintain client charting electronically in accordance with Medicaid, ODMHAS, CARF, and professional standards.
• Assist in crisis intervention and prevention in the community.
• Participate in community outreach.
• Participate in all quality assurance and utilization review activities.
• Comply with all agency policies and procedures.
• Maintain all aspects of HIPAA, promoting patient confidentiality and the right to privacy.
• May be required to perform telehealth services as determined by Signature Health.
• Adhere to and complete compliance training provided by Signature Health.
• Be responsible for and complete all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Perform other duties as assigned.

• High School Diploma or equivalent required.
• Valid unencumbered Ohio driver’s license and proof of driver’s insurance required.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• Bachelor’s Degree in a related social services field preferred.
• 1–3+ years of previous case management or relevant experience preferred.
• CDCA preferred.
• Strong computer skills with Microsoft and Excel.
• Knowledge of the community, community organizations, and community resources.
• Knowledge of ASAM levels of care, and ability to assist clients in obtaining residential, detox, and supported housing services in the community.

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone, or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone, or through telehealth technology.
• Vision: visual acuity adequate to perform job duties, including reading information from printed sources and…