End User Support Specialist Level I

Description

As an End User Support Specialist on the Data Serv/xFact team, you will provide on-site end user support at customer locations, troubleshooting and resolving issues related to devices, software, and connectivity. Success in this role requires strong communication skills, a customer-focused mindset, and the ability to adapt quickly to different environments while delivering exceptional technical support.

Data Serv/xFact brings together nearly 40 years of experience delivering innovative technology solutions to public and commercial sectors. We combine a strong foundation in technology with a fast-growing, mission-driven team focused on building impactful solutions for our existing and growing customer base that spans the country. Our culture is collaborative, driven, and focused on doing meaningful work that creates real value.

• Represent Data Serv/xFact in a positive and professional manner to colleagues, customer base, and vendors
• Work on-site at customer location(s)
• Serve as a primary liaison between the customer and the Data Serv/xFact teams to ensure a strong line of communication
• Perform help desk responsibilities
• Support and maintain customer technologies and ensure ongoing functionality
• Troubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, sound systems, application deployments and similar technologies
• Participate in customer meetings
• Maintain and update technical documentation
• Participate in projects
• Develop processes, implement effective workflow and embrace best practices
• Potential on-call responsibilities, as assigned
• Be a supportive team member to others
• Provide redundancy and backup support for other team members
• All other duties as assigned

• Strong computer skills, including Microsoft Office products (Teams, Outlook, Excel, Word, PowerPoint)
• CompTIA certification (preferred but not required)
• Strong verbal and written communication and time management skills
• Critical and analytical thinking skills

• Relevant prior work experience
• Local travel between customer sites
• Mechanically inclined; ability to use hand tools and climb ladders
• Meet physical demands of the position, including the ability to lift and handle up to 45 pounds of materials, bend, stoop, and stretch as required for placement and retrieval of materials or equipment on shelving, with or without reasonable accommodation
• Honesty, integrity, and the desire to contribute to and support a close-knit team
• Pre‑employment drug screening required
• Pre‑employment driver’s license and background checks required

We care. We coach. We lead. It’s truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth. Data Serv/xFact offers a competitive compensation plan including paid holidays, PPTO, discretionary bonuses, 401(k) (with match), medical, dental, vision, life, STD, and LTD benefits along with many other inclusive benefits and perks.

Data Serv/xFact is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.