Club Manager

SUMMARY

The Club Manager is responsible for overseeing all aspects of club operations, with a dedicated focus on maintaining exceptional cleanliness standards to provide every member with a safe, welcoming, and spotless environment. This role demonstrates a genuine passion for supporting members on their individual fitness journeys, inspiring both staff and members alike.

• Recruit, train, and develop high‑performing team members who are passionate about maintaining high cleanliness standards and a welcoming environment.
• Create and maintain a positive, motivating, and team‑oriented work environment.
• Lead by example in delivering exceptional customer service and professionalism.
• Conduct regular staff meetings, performance evaluations, and coaching sessions and provide continuous performance feedback.
• Cross‑train Assistant Manager in General Manager responsibilities to ensure continuity of management and provide growth opportunities.
• Handle employee concerns, manage disciplinary actions, and process terminations as needed.
• Oversee all daily operations, including timely opening/closing procedures.
• Monitor staff scheduling to ensure full shift coverage and cover any shift as needed.
• Review staff timecards and submit accurate weekly payroll on Monday morning.
• Monitor and manage payroll hours, expenses, and inventory levels.
• Ensure compliance with company policies, safety regulations, and operational procedures.
• Ensure overall safety of employees, members and club property.
• Ensure the club is clean, safe, and maintained to Planet Fitness standards at all times.
• Report and follow up on equipment issues and coordinate repairs and/or preventative maintenance as needed.
• Perform all front desk functions as needed.
• Promote and maintain the “Judgement Free Zone®” philosophy in every interaction.
• Create and maintain a welcoming member‑first atmosphere and ensure staff delivers consistent and exceptional customer service.
• Ensure staff follow superior customer service guidelines.
• Champion a culture of cleanliness by setting high standards, ensuring consistent execution, and holding teams accountable for maintaining a safe and professional environment.
• Conduct regular club audits to ensure club standards are optimal.
• Resolve member concerns quickly and professionally.
• Support a positive, motivating, and inclusive club atmosphere.
• Maintain a strong presence on the club floor to engage with members and monitor staff performance.
• Achieve and exceed monthly membership sales, retention, and revenue goals.
• Support local marketing efforts to attract and retain members.
• Ensure accurate and timely reporting as directed by management.
• Manage marketing efforts; ensure staff are aware and trained on all current Planet Fitness marketing promotions.
• Authorize expenditures and refunds.

• Must be 18 years of age or older.
• Must be able to work onsite; this is not a remote position.
• Proven customer service and leadership skills.
• Experience as a Planet Fitness Assistant Manager is highly recommended.
• Exceptional leadership, coaching, and communication skills.
• Energetic, enthusiastic, and hard‑working with a passion for helping others succeed.
• Professional, respectful, and solutions‑oriented in member and employee interactions.
• Strong organizational and problem‑solving abilities.
• Must be able to attend occasional off‑site meetings.
• Obtain and maintain CPR/AED Certification within required time frames.
• Obtain Tanning Certification within company required time frames.
• All General Managers must submit to a background check consisting of a National Criminal Scan, National Sex Offender Registry, National Security/Terrorist Watch List and County Criminal Search within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
• All Utah locations are subject to E‑Verify.

• Proficiency with Microsoft Office and basic computer skills.
• Prior experience working in a club fitness setting.
• High School Diploma or Equivalent.

Environment:
Indoor; exposure to noise, dust, cleaning chemicals and gym equipment.

Physical:
This role requires prolonged…