Operations Assistant Supervisor

Job Location:

Ashtabula Office – ASHTABULA, OH 44004.

Education Level: High School.

Position:
Operations Assistant Supervisor (OAS).

More Than a Leadership Role — It’s a Career Path in EMS Operations.

• Active 911 emergency response system serving local communities
• Direct operational leadership experience in a high-performance EMS system
• Opportunities for advancement into Operations Management and system leadership roles
• Opportunities for instructing, education, and training development roles within the organization
• Ongoing leadership development and mentorship opportunities
• Clinical and operational training support
• Tuition reimbursement opportunities
• In-house training and continuing education pathways
• Disaster response and special operations deployment opportunities
• Competitive benefits, including Medical, Dental, Vision and 401(k) retirement plans
• A mission-driven, patient-first culture

Community Care Ambulance is a non-profit, full-service EMS organization serving Northeast Ohio with a commitment to high-quality, patient-centered care. We provide 911 emergency response, interfacility transport, emergency communications, and disaster deployment services across the region.

The Operations Assistant Supervisor (OAS) serves as the on-duty operational supervisor responsible for supporting field operations, maintaining system readiness, and ensuring effective EMS service delivery. This position provides real-time leadership, coordination, and support for field personnel while helping manage resources, response efficiency, and operational performance. The OAS also functions as a working Paramedic when needed, providing direct patient care in accordance with established protocols and maintaining clinical excellence in the field.

• Serve as the on-duty operational supervisor for assigned shifts
• Provide real-time oversight and support for field operations and EMS personnel
• Assist in coordinating daily EMS system operations and maintaining system readiness
• Manage and implement system status plans to ensure optimal unit coverage and response times
• Respond to operational needs and field requests with appropriate resource allocation and decision-making
• Act as the operational point of contact in the absence of senior leadership
• Serve as a liaison between field operations, communications, healthcare facilities, and public safety partners
• Support operational continuity during high-demand periods, special events, or system disruptions

• Perform all duties of a Paramedic in accordance with state and local protocols
• Provide direct patient care, assessments, and advanced life support interventions as needed
• Support high-acuity calls and assist field crews when additional clinical leadership is required
• Ensure accurate, timely, and complete patient care documentation and reports
• Maintain all required certifications, licensure, and continuing education requirements

• Provide leadership, guidance, and support to field personnel during assigned shifts
• Mentor, coach, and promote professional development among staff
• Identify performance concerns and provide constructive feedback in alignment with organizational policy
• Encourage accountability, teamwork, and professional growth across field operations
• Promote a positive, respectful, and mission-driven work environment

• Ensure ambulances, response vehicles, and medical equipment are fully operational and stocked
• Conduct and oversee vehicle inspections, equipment checks, and supply readiness
• Monitor and manage inventory levels of medical supplies and operational equipment
• Ensure accurate documentation of…