Retail Sales Associate

Description

We are currently looking for the right Full‑Time Retail Sales Associate to join our Team. Our retail sales associates can earn up to 8% on transactions, averaging an additional $1.00 per hour on top of the $11.00–$14.00 hourly rate. The role offers a commission structure that pays you for every transaction you process.

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• Best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above your hourly base rate.
• Vacation:
  One week paid vacation after six months of full‑time service; an additional week after one year; two weeks on each anniversary thereafter (up to 120 hours after five years).
• Sick/Personal: 8 hours after six months; 16 hours each anniversary thereafter (years 2–5); 24 hours after five years.
• Employee discounts available from the first day of employment.
• Tuition reimbursement with First Cash Education (up to $2,000 per semester) for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto‑enrollment in the First Cash 401(k) program after six months of employment.
• Access to First Cash Pet Insurance program.

We are seeking entry‑level, full‑time sales associates for our pawn store locations nationwide. The Pawnbroker/Retail Sales Associate works with the entire store staff to ensure customer service on both the lending and retail sides of the business. The associate greets, engages, and interacts with customers in a positive and professional manner, processes sales, loans, and other transactions, and assists with customer inquiries and problem resolution.

The position involves handling a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

• Greets and interacts with all customers to develop rapport and recommend appropriate financial solutions.
• Performs non‑management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains the display of merchandise.
• Performs sales and loan transactions in accordance with established policies, procedures, practices, and regulatory requirements.
• Handles all cash and negotiable items in accordance with established policies, procedures, practices, and regulatory requirements.
• Answers incoming calls per company standards.
• Effectively communicates to customers the legal aspects of the pawn and buy transactions.
• Communicates effectively with coworkers and managers, displaying respect and using effective communication tools.
• Partners with all employees to create a positive and memorable customer experience.
• Successfully completes the assigned training.
• Other related duties as assigned.

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (including standing, stooping, walking, climbing, pushing, pulling, and lifting) in compliance with federal, state, and local law.
• Ability to work with firearms and become firearms certified.
• May be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage areas.
• Minimum age: 18 years old.
• High school diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, work with people, and be team‑oriented.
• Ability to multi‑task in a fast‑paced environment.
• Ability to perform basic math calculations proficiently.
• Cash handling experience preferred.
• Should be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Computer literate and able to operate point‑of‑sale (POS) systems and common office machines.

Bilingual applicants are encouraged to…