Assistant Department Manager

Job Title: Assistant Department Manager

Department: Bakery

FLSA: Non-Exempt

Responsible for assisting a Department Manager to present the freshest, most innovative, and highest quality products at a competitive retail price to customers. Additionally, ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Accountable and reports to:
District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
Bakery Department Manager.

• Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • Escorting them to the products they are looking for.
  • Securing products that are out of reach.
  • Loading or unloading heavy items.
  • Making note of and passing along customer suggestions or requests.
  • Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
• Checks orders for the day and sets up a timeline and production schedule.
• Reviews the status and appearance of product for freshness and pulls by stale date.
• Assigns tasks to bakers upon arrival.
• Reviews daily production list with department employees and assigns tasks for completion.
• Organizes and helps where additional production is needed for the day.
• Creates second production schedule for additional product, reviews with department employees, and assists in production as needed.
• Ensures department standards are met.
• Reviews the product status and creates a closing list for evening crew.
• Assigns duties to part time crew as needed.
• Reviews day of week for gross potential.
• Reviews future sales weeks and plans for events/production.
• Ensures display case product is rotated and replenished.
• Trains new employees.
• Handles and satisfies customer issues.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Assumes management duties in absence of Department Manager; orders product and supplies as needed.
• Fills in for absent employees for the production day.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.

• Ability to solve practical problems with limited standardization and interpret instructions.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

High school or equivalent and over one year up to three years of similar or related experience.

• Instructs, assigns, reviews, and plans work of others.
• Maintains standards, coordinates activities, and allocates personnel.

• Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; up to 50 pounds frequently; and up to 10 pounds constantly to move objects.
• Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
• Must be able to perform: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

This position has daily exposure to noise, temperature extremes, dampness, vibrations, equipment movement hazards and dangerous chemicals/solvents. There is weekly exposure to dirt and occasional exposure to electrical shock. This is a fast‑paced work environment with significant pressure.

• Mixers
• Register
• Proof box
• Oven
• Sheeter
• Rounder
• Pan washer
• Fryer
• Label machine
• Shrink wrap machine
• RPM system
• Computer
• Copy cake machine

Responsible for equipment in the department and customer accounts.

Has daily contact with customers, suppliers/vendors, and the general public. Occasional contact with federal/state governmental or regulatory agencies for inspections.

Has access to…