Experience Manager

Job Description

The Experience Manager is responsible for creating, incubating, selling, planning, and executing private and public experiences on and off the mountain across the winter and summer seasons, in partnership with the Experience Director. This role is highly client-facing, leading sales calls and meetings with both internal teams and prospective clients to bring new experiences to life. The Experience Manager also provides hands‑on, on‑site management of event experiences and staff, ensuring seamless execution and a high‑quality experience for every attendee.

Success in this role requires close collaboration across departments throughout the organization, from sales and operations to marketing and mountain teams, to deliver experiences that are both innovative and flawlessly executed. This position reports to the Director of Client Experience.

The salary range for this position is $65,000 to $80,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Applications for this position will be accepted until September 1, 2026.

• Work with Director of Experiences to ideate, curate, deliver and incubate world‑class experiences across Aspen One
• Serve as a key connector across Aspen One, partnering closely with Sales, Marketing, Hospitality Operations and Mountain Operations to align experiences with broader company goals and ensure consistent, on‑brand execution.
• Identify market trends and drive innovation for new experiences across Aspen One
• Give attention to every detail around event planning and execution, from guest greeting to exceptional standards for service and aesthetic on site.
• Sell experiences for Aspen One across all channels (email/phone/in person), proactively prospecting new business and building a pipeline of private and corporate clients. Provide timely follow‑up with guests and convert leads into sales with confidence, meeting or exceeding revenue targets.
• Create a warm, welcoming environment and build personalized relationships with guests, using names and preferences to deliver tailored service
• Partner with the Director of Experiences to bring new experiences to life, from concept and planning through execution — collaborating cross‑functionally with partners, brands and marketing teams at every stage
• Client management, providing tailored offerings based on guests needs from creation through execution and follow up, as necessary.
• Work with Director of Experiences to hire staff to execute experiences
• On‑site management of staff during event and experience execution
• Hosting, assisting and collaborating with our key partners and brands such as LVMH, Burgess and many others.
• Develop and maintain relationships with key Aspen Skiing Company and Aspen Hospitality personnel to facilitate effective communication and execution with the following departments - Product Sales & Services, Hospitality Operations, Ski and Snowboard Schools, Rental/Retail, Administration, Guest Services, Online Services, Events & Partnerships and Mountain Operations
• Share feedback with management regarding products and procedures to enhance the guest experience and immediately address opportunities
• Possess intimate knowledge of local mountain terrain, snow conditions, and department programming to make accurate and appealing recommendations
• Understand the department’s budget and operate within it while analyzing trends from daily financial snapshots, historical reports and forecasts
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand
• Other duties as assigned

Education & Experience Requirements

• College degree preferred
• At least 2 years of experience working in a role responsible for delivering a high level of guest service required
• At least 2 years of experience working events required
• Sales experience preferred
• Managerial experience in an event setting preferred (servers, kitchen staff, drivers, etc.)
• Previous experience using Microsoft Office Suite required
• Bi‑lingual preferred

Knowledge, Skills & Abilities

• Excellent…