Parking Services Ambassador; II or III
Listed on 2026-02-22
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Office Administrator/ Coordinator
* Sign On Bonus May Be Available*
Enjoy Industry Leading Benefits:
- Generous paid vacation and extended sick leave, and holidays.
- Free and discounted transportation options to get around Aspen and the Valley.
- Professional development and learning opportunities, including a tuition reimbursement program.
- Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
- Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
- Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option. Have peace of mind with life and disability insurance.
The City of Aspen is an Equal Opportunity Employer
Job Title: Parking Services Ambassador (Level II or III depending upon experience)
Department: Parking
Classification: Non-Exempt
Parking Services Ambassador Level II:
Hiring Range: $25.46/hour - $28.63/hour, Salary Range: $25.46/hour - $38.18/hour
Parking Services Ambassador Level III:
Hiring Range: $30.24/hour - $34.02/hour, Salary Range: $30.24/hour - $45.36/hour
Position Summary: This position is responsible for providing a critical role to the community in delivering a high degree of customer service within the Right of Way. The role provides enforcement, support, maintenance, and monitors roadway situations to ensure a high level of public safety while being responsive to public feedback. The City of Aspen parking department promotes teamwork and collaboration, as well as the ability to work independently.
The department is always looking for innovative ways to perform our duties and explore the next level technology to support our department. Become part of a team that promotes safety, education and compliance with parking regulations. Cross collaboration with many other city departments, including Transportation, Engineering, Streets, Parks, Utilities, and the Aspen Police Department. The expectation of the employee is to perform all duties in a professional and courteous manner, consistent with the organization’s values and mission statement.
Essential Job Functions:
Responds to citizen and police complaints about parking issues.
Minimum Qualifications:
Education:
High School Diploma or GED Equivalent
Work Experience:
One year of experience in customer service, public contact or code enforcement.
Technical Knowledge:
Must be proficient in Microsoft Outlook Email and have a basic understanding of computers and online computer-based technology applications.
Licenses &
Certifications:
Must possess a valid Colorado Driver’s License or be able to obtain one within 30 days of start date. Complete City provided training within six months.
Position Type and
Work Hours:
• Regular full time, hours may vary with workload.
• Evenings/Weekends/Holidays will be required depending on department needs and special projects.
Work Environment:
• Indoors:
Office environment.
• Outdoors/Off-Site:
Work is performed in a variety of environments, mostly outdoors.
Physical Demands:
Visual Acuity, Balancing, Bending, Carrying, Crouching, Climbing, Eye/Hand/Foot Coordination, Gripping/Grasping, Handling, Hearing, Kneeling, Lifting, Pushing/Pulling, Reaching, Repetitive motions, Sitting, Standing, Stooping, Talking, Walking.
This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.
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