Sales & Reservations Agent - Winter

Sales & Reservations Agent - Winter 26-27

The Ski & Snowboard School Sales & Reservations Agent serves as a key point of contact for guests, helping them plan and book their on-mountain experiences with professionalism, warmth, and accuracy. This role is central to delivering an exceptional guest journey — from the first inquiry to the final reservation. In a fast-paced, evolving environment, the Agent ensures every interaction reflects our commitment to world-class service.

While guest experience is the primary focus, the role also provides essential support to Ski & Snowboard School staff and operations.

Applications for this position will be accepted until October 1, 2026 for the  Winter Season.

Essential job functions/key job responsibilities include:

• Deliver exceptional guest service by actively engaging with guests and selling Ski & Snowboard School products, including lessons, lift tickets, season passes, equipment rentals, and seasonal activities, ensuring each guest receives tailored recommendations
• Promote the Ski & Snowboard School and Pros by sharing in-depth knowledge of offerings, crafting personalized experiences, and driving sales through effective upselling and cross-selling strategies
• Build relationships with guests by offering personalized service, answering questions, and ensuring all guest needs are met before, during, and after their booking experience
• Support guests through seamless booking by assisting with reservations, addressing inquiries, and providing clear, accurate information on available products and services
• Maintain expert knowledge of all products and services within the Ski & Snowboard School and mountain offerings, staying current on seasonal programs, changes, and special events to better inform guests
• Utilize professional sales techniques to identify and meet the needs of each guest, drive conversion, and enhance guest satisfaction
• Ensure clear and timely communication with guests and team members, whether in-person, over the phone, or through email, to guarantee smooth operations and exceptional service
• Troubleshoot guest concerns by identifying solutions in real-time, and escalating to management when necessary to resolve any issues promptly
• Collaborate with internal teams to ensure cross-departmental communication and support for a seamless guest experience from start to finish
• Other duties as assigned

Education & experience requirements include:

• High school diploma or equivalent required; bachelor's degree preferred
• Minimum of 1 year of experience in customer service, sales, or reservations, preferably in a hospitality or resort environment required
• Minimum of 1 year of experience with phone and email communication in a professional setting required
• Previous experience with sales targets or performance goals preferred

Knowledge, skills & abilities include:

• Fluent in English, with excellent verbal and written communication skills required; knowledge of additional languages is a plus
• Proficient in Microsoft Office (Outlook, Word, Excel) with the ability to quickly learn and navigate internal reservation and point-of-sale systems
• Familiarity with sales techniques such as upselling, cross-selling, and uncovering guest needs to match them with the right products and experiences
• Knowledge of resort operations or mountain products, especially Ski & Snowboard School offerings, or the ability to learn quickly and share information confidently with guests
• Typing speed of 50 WPM or higher with strong attention to accuracy and detail, supporting efficient and seamless guest interactions
• Outstanding interpersonal and customer service skills, with the ability to create genuine connections and deliver warm, personalized service
• Confident, guest-focused communicator with the ability to guide conversations, anticipate needs, and ensure every guest feels valued and well-informed
• Strong organizational and multitasking skills to manage reservations and guest inquiries while maintaining high service standards
• Ability to stay composed and solutions-oriented in high-pressure situations, turning challenges into opportunities to enhance the guest experience
• Ability to work both independently and…